What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
Apply here first, come into the hotel Monday through Friday 12p-4p for open interviews
We are searching for a resourceful hotel front desk agent to join our team at Holiday Inn Express and Suites. Our hotel front desk agent will act as one of the faces of the hotel and must exhibit exceptional verbal communication skills. Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.
Objectives of this role
- Act as a face of the hotel while greeting guests in a polite and professional manner
- Supervise daily tasks for all front desk operations
- Respond to guest questions and concerns
- Assist guests in a professional and timely manner
- Promote a positive and polite work environment
- Offer five-star customer service to all guests
Responsibilities
- Follow check-in and check-out procedures for hotel guests
- Answer phone calls and book reservations
- Make plans for guests as requested
- Upsell hotel packages when appropriate
- Communicate with other hotel staff members to ensure smooth operations
- Track and update general supply inventory
Skills and qualifications
- Strong verbal and written communication skills
- Exceptional customer service skills
- Problem-solving mindset
- Outstanding professionalism
- Ability to multitask and excel in a fast-paced environment
- Ability to work well with others
Preferred qualifications
- Hospitality work experience
- Degree in hotel management or hospitality management studies
- Knowledge of property management systems and hotel reservation software
- Flexible weekend, nighttime, and long-hour availability
- Proficiency in a second language or multiple languages
- Ability to stand for long periods of time
Job Types: Full-time, Part-time, Temporary
Pay: $12.25 - $14.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $12 - $14