What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express?
**Job Summary:** We are seeking a Front Desk Agent to join our team in providing exceptional customer service and guest experiences at our hotel. The ideal candidate will have a passion for hospitality and excellent communication skills. **Duties:** - Greet and welcome guests upon arrival - Assist guests with check-in and check-out processes - Handle guest inquiries and provide information about hotel services - Process reservations and cancellations - Manage guest requests promptly and professionally - Assist with night audit procedures as needed - Maintain a clean and organized front desk area **Requirements:** - Previous experience in customer service or hospitality industry preferred - Knowledge of front desk operations and hotel procedures - Excellent communication and interpersonal skills - Ability to work flexible hours, including evenings, weekends, and holidays - Multilingual or bilingual skills are a plus - Diploma or degree in Hospitality Management is advantageous This position offers the opportunity to work in a dynamic hotel environment, interact with guests from diverse backgrounds, and contribute to creating memorable stays for our visitors. Join our team and be part of delivering exceptional guest experiences.
Job Type: Part-time
Pay: From $11.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
Ability to Commute:
- Pryor, OK 74361 (Required)
Ability to Relocate:
- Pryor, OK 74361: Relocate before starting work (Required)
Work Location: In person
Salary : $11