What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express?
- Customer Service: Greet and assist guests upon arrival, providing information about services and facilities.
- Administrative Tasks: Manage phone calls, handle bookings, and maintain accurate records of guest interactions and transactions.
- Check-in and Check-out: Facilitate the check-in and check-out process for guests, ensuring a smooth experience.
- Problem Resolution: Address guest inquiries and complaints promptly, escalating issues when necessary to ensure customer satisfaction.
- Maintain Front Desk Area: Keep the front desk area organized and welcoming, ensuring cleanliness and readiness for guests.
- Communication: Act as a liaison between guests and various departments, facilitating effective communication within the organization
Job Type: Full-time
Pay: From $12.00 per hour
Work Location: In person
Salary : $12