What are the responsibilities and job description for the Account Support Specialist position at HomePro?
Join HomePro, Texas’s leader in home automation, security, electrical, and media technology services with over 20 years of excellence. As we continue to expand our team, we are searching for a detail-oriented and driven individual to join us as our next Security Accounts Coordinator. If you enjoy supporting customers and operational teams in a dynamic environment, are passionate about accuracy, and thrive when solving problems, we encourage you to apply today!
About Our Benefits
About Our Benefits
- Full-time position with consistent Monday through Friday schedule
- 401(k) retirement plan with company match
- On-site gym facilities
- Paid time off and company holidays
- Exclusive employee discounts on monitoring plans
- Comprehensive health, dental, and vision benefits
- Benefits eligibility after 60 days
- Competitive starting salary
- Review and process daily activations of pending security accounts to ensure timely and accurate account setup
- Follow up with relevant group managers for any accounts that require additional information or cannot be completed independently
- Review and process cancellation requests for security accounts, ensuring all processes adhere to company policy and customer standards
- Track the addendum pipeline by updating customer billing information, monitoring and updating contracts, and processing rate or equipment changes as necessary
- Maintain up-to-date documentation and accurate records of all account changes and activities
- Collaborate with cross-functional teams to ensure a seamless customer experience and compliance with security account guidelines
- Address account issues and escalations promptly, serving as a key point of coordination between internal departments and management
- Assist with additional administrative or project-based tasks assigned by department leadership
- Strong attention to detail and high degree of accuracy in processing account-related information
- Excellent verbal and written communication skills
- Proactive problem-solving abilities and confidence working independently
- Organizational skills and the ability to manage multiple priorities simultaneously
- Ability to respectfully and efficiently follow up with colleagues and managers to resolve account issues
- Experience with billing, contracts, or account management is highly valued
- Adaptable team player with a positive and professional attitude
- Basic proficiency with Microsoft Office and database/account management software
- High school diploma or equivalent required
- Previous administrative, operations, security account coordination, or billing experience preferred
- Familiarity with the home security or technology service industry is a plus
- Be part of a collaborative company recognized across Texas for excellence in home services
- Support customer satisfaction and operational efficiency through accurate security account activation and maintenance
- Opportunities for professional development, cross-training, and career advancement
