Assistant Asset Manager

About Us

Founded in 1937, The Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership.

Position Summary

The primary purpose of this position is to oversee the coordination, management, and administration of HABC housing developments. The incumbent is responsible it assist the Asset Manager in the property management, maintenance operations and the physical condition of assets of HABC. The incumbent is routinely tasked with day-to-day operations of assigned housing developments. Directs the maintenance and the property management activities for Housing Authority-owned properties and facilities, including coordination of modernization and improvement programs, supervising and monitoring staff performance, inspecting units, building and site grounds, preparing and monitoring detailed operating and capital budgets, preparing periodic reports, meeting with residents and social services agencies, initiating eviction proceedings, and performing related tasks. 

All activities must support the Housing Authority of Baltimore City (“HABC” or “Authority”) mission, strategic goals, and objectives.

Major Duties

• Responsible for the day-to-day operations of assigned developments; plans and establishes goals and objectives; implements strategies to achieve objectives and monitors progress towards goals and objectives; ensures compliance with policies and procedures. 
• Prepares detailed operational and capital property-based budgets and monitors expenditures for assigned properties. Makes ongoing assessments of capital needs. Ensures budgeted resources are used to accomplish objectives. 
• Collects, reviews, ensures accuracy of, and analyzes operational information and data. Based on information, data, and statistics, accurately prepares a variety of weekly, monthly, annual, and other periodic management documents and reports concerning operations and trends. Uses reports to make appropriate operational decisions. 
• Recommends appropriate strategies and adjustments to improve efficiency, maximize cost effectiveness, improve customer service, and ensure continued effectiveness of the development’s operations. 
• Supervises development staff including subordinate management and maintenance employees; trains office staff; evaluates performance and ensures that proper procedures are followed. Reviews staff leave and personnel records. 
• Monitors the work of contractors. Ensures coordination of all on-site contracted capital projects. 
• Reviews leases, terminations, and related documentation. Ensures that rent is collected in accordance with approved departmental procedures and performs or reviews annual and interim rent redeterminations as necessary. Ensures compliance with tenant income and rent restrictions imposed by regulatory agreements. Conducts home visits with residents to determine lease compliance; enforces lease, and recommends alternative housing if necessary. Initiates letters and home visits and other procedures pertaining to delinquent accounts. Issues rent extensions when appropriate. 
• Monitors filing of necessary account documents in court for eviction and appears in court as necessary. 
• Routinely inspects developments to ensure safe and sanitary conditions are maintained. Determines if repairs or maintenance are needed. Coordinates with Maintenance Supervisor or maintenance staff on maintenance of facilities and grounds of the developments; prepares requisitions for services and materials; monitors work progress; verifies and approves maintenance charges and charges for damage. 
• Maintains positive public relations with the residents, resident leadership and general public; maintains daily contact with the residents concerning needs, complaints, and other issues; assist and ensures all resident complaints are handled promptly and appropriately. Meets regularly with residents leaders. 
• Investigates and resolves complaints. Initiates and attends grievance hearings, as necessary. 
• Resolves management issues, as necessary. Responsible for responding to on-call after-hours emergencies. 
• Coordinates with the Applications and Leasing Office to ensure occupancy of all ready units. Reviews and makes disposition recommendations in response to requests for transfers, and executes transfers. 
• Establishes and maintains contact with various social services agencies interested in resident welfare; makes referrals as necessary. Maintains contact with outside vendors, government officials, and other agencies. Participates and represents agency in meetings with local government, social services agencies, and related groups. 
• Responsible for coordinating the Housing Authority’s safety program to insure compliance with applicable state and federal requirements and regulations. The work includes coordination of safety activities and inspections, analysis and applicable implementation of new and/or revised regulations, and coordination of any required staff and/or safety training 
• Using computer generated reports, oversees and monitors property activities, such as occupancy levels, property expense levels, and lease enforcement and waiting list operations. Performs periodic site visits to assess property management activities. Using a computer work order system, monitors that all emergency and routine maintenance situations are handled in a prompt and efficient manner, and that housing units are ready for occupancy with minimal vacancy time. 
• Oversees subordinate property manager’s prioritizing and directing of daily work assignments for maintenance support staff. Insures that all paperwork related to property management and maintenance activities is processed promptly and accurately. Develops and coordinates preventative maintenance schedules and insures Compliance with safety policies, federal, state,and local laws and regulations. Analyzes work orders and identifies maintenance trends using computer database software. Recommends and implements actions to improve property management (including marketing) and maintenance efficiency and effectiveness. Maintains appropriate files and prepares reports as directed or required. 
• Performs other duties as assigned.

Minimum Education, Training and/or Experience

Bachelor’s Degree in Business Administration, Public Administration, or related field(s) and a minimum of six (6) years of experience in housing/property management, real estate, or related area. An equivalent combination of education and experience may be considered. 

Special Requirements

• Possession of a valid Maryland driver's license. 
• Must be able to be covered under the Authority's fidelity bond. 
• Must be able to be covered under the Authority's vehicle insurance policy.

Other Requirements

You must successfully pass a prescreening investigation, including employment and education verification, drug screening, and a physical examination.

Probationary Period: This is a full-time permanent position. Upon employment, you will be required to serve a 6-month probationary period.

All new employees are required to receive at least one COVID-19 vaccination shot in a two-shot series or be fully vaccinated prior to the date of hire.

This posting will remain active until December 15th, 2023.