Project Manager Encampment Resolution Fund

Project Manager - Encampment Resolution Fund (ERF)

Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. Housing Matters is a leader in working to end homelessness in Santa Cruz County – and we want you to be part of our team. Housing Matters is looking for individuals eager to make a difference and willing to enthusiastically commit to joining in our vision that homelessness in Santa Cruz County should be rare, brief, and non-recurring.

The Encampment Resolution Fund Project Manager is responsible for developing, implementing, and evaluating outreach, case management, housing navigation, substance use and mental health support, and other direct service provisions for Housing Matters. The Encampment Resolution Fund Project Manager will report to, and partner with, the Director of Campus and Housing in the provision of services to Santa Cruz County’s unsheltered population with a focus on persons camping on Coral Street and the Harvey West neighborhood. Santa Cruz County’s ERF program is a multi-agency partnership and requires individuals with a high degree of experience working collaboratively toward a common goal.

• The ERF Project Manager is a full-time, exempt position, eligible for our generous benefits plan:

• 6 Medical plans - 100% employee coverage
• Dental - 100% employee coverage
• Vision - 100% employee coverage
• Life insurance (UNUM) - 100% employee coverage
• Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage
• 403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period
• Employee Assistance Program (EAP) and Travel Assistance
• PTO: 20 days annually, 1 paid floating holiday, 9 paid holidays
• Regular hours are Monday through Friday. Occasional evenings and weekends may be required for some positions.

• 
  2 - 4 years experience as a frontline social service provider for individuals or families experiencing homelessness preferred
• 3 additional years of management experience preferred, preferably in a nonprofit or similar social service
• Bachelor’s degree required; related advanced degree or professional certification preferred
• Experience in program development, program evaluation, and measuring outcomes
• Experience in grant administration and reporting
• Bilingual Spanish
• Desirable qualifications are; attention to detail, effective communication, flexibility, and good problem-solving skills.

• Possession of a valid California Class C Driver's License

Thorough Knowledge of;

• Social casework objectives, principles, methods, and caseload management and organization.
• Social and economic factors that influence individuals and/or households experiencing homelessness
• Knowledge and experience applying the principles of Trauma Informed Care
• Principles of human behavior and development
• Grant compliance and reporting including tracking participation outcomes, financial expenditures, and meeting funders' criteria
• Administering programs to fidelity
• Principles and techniques of supervision and management
• Housing First
• Community resources, county, state, and federal benefit programs

• Develops goals, objectives, and action steps for ERF staff and program activities
• Conduct ongoing program evaluations, implementing changes when necessary
• Ensure that the program complies with government grant requirements, including providing monthly program data reports to the Chief Initiatives Officer and Grants Analyst
• Develop or update policies and procedures manuals for the program
• Assist and work with a team of outreach specialists, case managers, housing navigators, and substance use disorder & mental health specialists who work within various targeted funding streams to locate, secure, place, and stabilize participants in their own homes.
• Oversee the utilization of the Housing Needs Assessment as an intake assessment and the Housing Action Plan as the ongoing case management tool to assess the progress of participants and the performance of case managers.
• Oversee compliance with ERF documentation requirements
• Identify areas of needed training and development and work with the Director of Campus and Housing to prioritize and schedule training within budgetary guidelines and constraints
• Become a community leader in serving homeless men, women, and children.
• Other duties assigned

• Develop and maintain administrative and program operations that provide quality care and outcomes for the participants
• Contribute to the planning and implementation of project goals, objectives, personnel, resources, and equipment. In partnership with other Housing Matters program managers, implement the approved project plan objectives, timetables, expected outcomes, and measures for assigned areas of responsibility
• Oversee the project's budget and policies regarding participant involvement, project requirements, and benefits. Work may involve partnering with Housing Matters Program Managers, directing case managers, housing navigators, or other staff involved in the delivery of services through the project
• Provides management and oversight for the ERF project.
• Provide guidance, support, and training to case management, housing navigation, outreach, substance use, and mental health specialist staff
• Develop and implement procedures to ensure efficient operations of the program; continually identify opportunities to improve the program's efficiency; coordinate care delivery, and workflow; oversee scheduling, admissions, exits, and behavioral processes for the person(s) receiving services according to Housing Matters procedure
• Provide staff management to include development, training, performance management, and communication to ensure effective and efficient department operation
• Responsible for directly supporting participants when necessary
• Monitor staff schedules to ensure that appropriate staffing levels are available to facilitate care promptly
• Ensure staff are trained on developing and implementing housing plans with participants
• Ensure staff are trained on and assist in maintaining records for the person(s) receiving services
• Serve as liaison and provide consultation with other staff on related issues, regulations, and standards of the ERF program.
• Assist in the development and implementation of operating policies and procedures for the program or organization; ensure that procedures and workflows are consistent with organizational objectives, Housing First standards of care; grant requirements and ensure that operations conform to established environmental, safety, and infection control requirements.
• Demonstrate a positive, empathetic, and professional attitude toward participants and staff consistently. When participants' needs are not met, acknowledge and work to resolve complaints. Recognize that participant and staff safety is a top priority.

All qualified applicants will receive consideration for employment at Housing Matters without regard to race, color, creed, religion, national origin, ancestry, physical or mental disability, medical condition (including cancer-related and genetic characteristics), marital status, sexual orientation, age (over 18), veteran status, gender, pregnancy, or any other non-merit factor unrelated to job duties. Such action shall include, but not be limited to, the following: recruitment; advertising, layoff or termination, rates of pay or other forms of compensation, selection for training (including apprenticeship), employment, upgrading, demotion, or transfer.