What are the responsibilities and job description for the Bilingual Customer Service Representative position at ICX Group?

Maintain a positive and cooperative attitude when working with colleagues and assisting customers.

Respond to customer inquiries via phone and email, addressing account-related concerns and providing general company information.

Deliver exceptional service to each customer on every interaction, ensuring satisfaction.

Oversee account activations, updates, and cancellations, ensuring all contracts remain valid and making necessary adjustments.

Handle customer portal requests, ensuring timely communication with customers, the sales team, and operations.

Support adjustments to pricing and contracts, maintaining accurate records and ensuring correct rate changes.

Assist with invoice reconciliation, ensuring that billing aligns with receipts and contract terms.

Create and manage credit hold reports for various customer categories, ensuring clear communication with the sales team and management.

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Bilingual Customer Service Representative