What are the responsibilities and job description for the Information Technology Support Technician position at IDR, Inc.?
One of IDR’s top clients is seeking an IT Support Technician Lead to join their team in Cumming, GA!
*Please note this is a fully onsite position!
Responsibilities of the IT Support Technician:
- Respond to and resolve level 1 and 2 helpdesk tickets, providing remote and on-site technical support to end users.
- Perform PC imaging, software installation, troubleshooting, and repair of computer networks, workstations, and peripheral equipment.
- Identify and resolve hardware and software issues, maintaining clear documentation within helpdesk systems.
- Assist with IT equipment setup, cabling, and scheduled maintenance, including UPS battery replacements.
- Support inventory management of equipment, software, and licenses, while communicating effectively with staff and external partners.
Required Skills of the IT Support Technician:
- 2 years of relevant experience in IT support or a related technical field.
- Associate’s degree in Information Technology, Computer Science, or a related discipline.
- Strong knowledge of computer hardware (PC, Mac, Chromebook), network infrastructure, operating systems, application software, and information security best practices.
- Experience diagnosing and resolving computer hardware, software, and network issues using standard troubleshooting tools and remote support utilities.
- Proficiency in deploying and maintaining technology hardware and software applications, with the ability to effectively train end users.
What’s in it for you?
- Join a flexible, friendly, laid-back work environment
- Enjoy true work/life balance
- Join an extremely secure organization
- Advance your career by joining an organization that believes in promoting from within
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
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