Reservations Agent

Job Title:

Travel Flights Specialist

Location: Knox County, TN, US

Work from Office:

We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service.

Key Responsibilities:

• Provide accurate information about flight schedules, fares, and travel policies.
• Assist customers in booking, modifying, or canceling flight reservations.
• Resolve customer complaints and issues in a professional and timely manner.
• Maintain up-to-date knowledge of airline regulations and travel industry trends.
• Document all customer interactions and transactions in the CRM system.
• Collaborate with team members to ensure a high level of customer satisfaction.

Qualifications:

• High school diploma or equivalent; additional education in travel and tourism is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using computer systems and CRM software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits:

• Comprehensive training and ongoing professional development.
• Training period: $16 per hour
• Post-Training (Production): $18 per hour, with monthly performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• 401(k) retirement plan with company match

Salary : $16,000 - $18,000