What are the responsibilities and job description for the Desktop Support Technician position at Infoway Solutions LLC?
Daily Duties / Responsibilities:
- Works under limited supervision in the administration, planning, installation, configuration, maintenance, and support of computer hardware, software, printers, and network connectivity.
- Updates tickets in the ticketing system on all it-related issues and assists helpdesk personnel with lower tier support when requested.
- Monitors cyber threats, attacks, and vulnerabilities such as viruses, ransomware, worms, trojans, keyloggers, adware, bots, rats, and logic bombs.
- Participates in network troubleshooting for connection-based issues between endpoint devices and distribution switches.
- Processes inventory and maintenance requests for computer systems and printers on the network.
- Conducts and aids in inventory of computer equipment across all agency regions of SC.
- Assists in preparing new systems and devices for employees.
- Updates active directory information for users and conducts password resets and system configuration updates using SCCM.
Education:
- Bachelor's degree or master’s degree in computer science, or information systems/technology management or 5 years of equivalent work experience.
Required Skills:
- 5 years of experience in enterprise desktop support and customer service.
- Skilled in desktop administration for windows 10 and windows 11
- At least 3 years of experience in system administration
- At least 3 years of experience with all of the following: SCCM (system center configuration manager), MDM (mobile device management), and GPO (group policy object)
Preferred Skills:
- Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints.
- Mobile device management - Airwatch, MS Intune
- Lansweeper
Contact:
Mani - Team Lead HR Recruiter
Email: mani.t@infowaygroup.com
Cell: (925) 241-5753 Ext 106
Info Way Solutions LLC
“Email is the best way to reach me”
Job Type: Contract
Pay: $35.00 - $40.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Education:
- Bachelor's (Required)
Experience:
- enterprise desktop support : 5 years (Required)
- Customer service: 5 years (Required)
- desktop administration : 3 years (Required)
- System administration: 3 years (Required)
- SCCM: 3 years (Required)
- Mobile device management: 3 years (Required)
- GPO: 3 years (Required)
- VoIP: 3 years (Required)
- windows 10 and windows 11: 3 years (Required)
Location:
- Columbia, SC 29210 (Preferred)
Ability to Commute:
- Columbia, SC 29210 (Required)
Ability to Relocate:
- Columbia, SC 29210: Relocate before starting work (Required)
Work Location: In person
Salary : $35 - $40