What are the responsibilities and job description for the Customer Service Representative position at Insight Global?
Day to Day:
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
- Route monitoring
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
- Dispatching
Must Haves:
- 1 year of customer service experience
- Strong computer skills
- Strong Customer service
- Strong verbal and written communication
Plus:
- Bilingual in Spanish and English
- Experience in data entry, audit, AP/AR, load planning, transportation, or logistics
- Shifts: Sunday (9am-5:30pm), Monday - Tuesday (12:30-9:00pm), Thursday-Friday (12:30-9:00pm), Saturday & Wednesday off.
Compensation:
$18.50/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Salary : $19
