What are the responsibilities and job description for the Customer Service Representative position at TalentBridge?
Customer Service Representative
Location : Edison, NJ - Onsite
Shift Details : Monday, Tuesday, Wednesday, Friday and Saturday : : am - : pm
Days off : Thursday and Sunday
months of contract, possible extension or conversion into permanent (based on performance)
Job Description :
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
What your day-to-day will look like :
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
At a minimum, you’ll need :
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It’d be great if you also have :
- High school diploma or equivalent
- year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
INDRTL
Salary : $19
