What are the responsibilities and job description for the Customer Service Representative position at Integration International Inc.?
General responsibilities include:
- Provide excellent customer service and one call issue resolution
- Handle incoming phone calls and assigned email requests along with escalated items
- Assist participants with registration and log in issues
- Assist participants with navigation on the Client site for their specific program
- Assist participants with overall questions concerning the applications available to them on the private portal
- Work with Account Management on escalated issues of a non-routine nature
- Assist members complete the Client Health Survey over the phone
- Perform other, varied job-related duties as assigned
Required Skills:
- High School Diploma or GED
- Demonstrated customer service and issue resolution skills
- Strong detail orientation and listening skills
- Proficiency in the utilization of computer software applications, including MS Word and MS Excel
- Effectively communicate both verbally and in writing
- Pleasant telephone voice, tone, and manner
- Willingness to work a flexible schedule and overtime when needed
- Successful completion of a background check and drug screen is required
- High School Diploma or GED
Salary : $16
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