Exam Proctor

Job Title: Senior Proctor

Duration: 3 months

Payrate: $32/hour on w2.

Job Location: Cambridge MA 02138

Schedule: Work Schedule: 37.5 hours/week 8:30 AM – 5:00 PM, M-F on site

Job Responsibilities:

• Supervises the work of proctors during the day and prepares proctor’s reports as necessary.
• Evaluates the weekly exams schedule for staffing needs.
• Creates and distributes proctor weekly schedule.
• Assists students with exam questions and facilitates communication with faculty over the phone or email.
• Monitors test rooms during the administration of exams.
• Serves as a point-person for proctors and students needing clarification.
• Enforces time limits and compliance.
• Explains and answers questions concerning exams procedures, accommodation questions, concerns during exams and related matters, and reports incidents and/or unusual occurrences during exams to Test Center Leads.
• Prepares and distributes examination materials to students.
• Collects, checks, and counts completed exams.
• Ensures rooms are prepared to meet the students’ accommodations.
• Notifies appropriate personnel when test equipment issues arise and works to find a quick resolution.
• Requests special technology from ATC and coordinates the delivery and drop-off.
• Performs general clerical support duties such as answering phones, processing correspondence, and maintaining files as needed.
• Supports check-in desk operations as needed.
• Other duties as required.

Required Qualifications:

• Graduation from high school or its equivalent.
• One Year of supervisal experience.
• One year of academic experience.
• One year of administrative experience.
• One year of customer service experience.

Preferred Qualifications:

Additional Qualifications & Skills:

• Higher Ed experience preferred with knowledge of general academic policies and procedures
• Excellent Customer Service and interpersonal skills
• Strong background using Microsoft Office suite (including Excel and Outlook)
• Ability to handle complex and confidential information with discretion
• Ability to learn general and specialized software applications
• Demonstrated troubleshooting ability
• Ability to multitask while showing good judgment and timeliness
• Proactive and highly organized, with strong attention to detail for accurate recordkeeping
• Excellent oral and written communication skills
• Circulate the Testing Center spaces and navigate multiple buildings across campus for prolonged periods of time
• Lift and move up to 50lbs
• Ability to work extended hours during busy periods