Scrum Master (Enterprise Project Manager)

Job Title: Information Systems Architect – Advanced (Citrix Architect)

Location: 100% Remote

Job Type: Contract

Duration: 12 Months (Extension possible)

Citizenship Requirement: US Citizens only

Interview Process: 2 rounds – Virtual

Position Summary:

We are seeking a seasoned Citrix VDI Architect to support the development and maintenance of a secure Virtual Desktop Infrastructure (VDI) in compliance with federal and industry standards. This position offers a fully remote work setup, engaging in a high-impact project environment focused on system stability, performance, and regulatory compliance.

Project Scope:

The architect will be responsible for building, optimizing, and supporting a secure Citrix-based VDI environment, with additional responsibilities involving Windows infrastructure. This role includes technical leadership, structured problem solving, and mentoring internal system administrators.

Key Responsibilities:

• Provide Level 2 and Level 3 support for Citrix/XenApp environments.
• Monitor and manage VDI platforms using tools such as NetScaler and ControlUp.
• Troubleshoot and resolve issues across the entire VDI stack.
• Ensure server platforms are secure and up to date with patches and updates.
• Support XenDesktop Broker, VMware applications, and Citrix App Layering.
• Collaborate with helpdesk and infrastructure teams on end-user issues.
• Attend project meetings and report on VDI-related technical updates.
• Act as technical Subject Matter Expert (SME) on Citrix and VDI.
• Deploy and maintain Microsoft infrastructure services: AD, DNS, DHCP, ADFS, WSUS, and Group Policy.
• Deliver one-on-one or team-based technical training to system administrators.
• Apply structured problem solving to identify root cause and implement resolutions in a mission-critical environment.

Required Skills & Qualifications:

• Extensive hands-on experience with:
• Citrix XenDesktop and XenServer
• VMware administration
• Microsoft Windows Server infrastructure
• Citrix App Layering
• Proficiency with monitoring tools like NetScaler and ControlUp.
• Strong analytical skills for troubleshooting VDI system issues.
• Effective written and verbal communication abilities.
• Ability to work independently in a high-pressure environment.
• Experience working in secure or compliance-focused technical environments.

Preferred Skills:

• Workflow analysis and process improvement experience.
• Knowledge of system compliance frameworks (e.g., CUI, NIST).
• Experience in developing and updating VDI support processes.
• Training or mentoring background with technical teams.

Education:

• Bachelor’s degree in Computer Science, Information Systems, or related technical field.
• 5 years of professional experience supporting enterprise-level Citrix and Windows environments.

Certifications:

Required: Citrix Administration Certification

Preferred: Additional certifications in Microsoft, VMware, or related technologies