What are the responsibilities and job description for the Business System Analyst with Merchant Services position at iPivot, LLC?
Job Details
Business System Analyst Merchant Onboarding
Location: Dallas, TX/ Pittsburgh, PA
Contract- W2
Responsibilities:
- Analyze business requirements and translate them into functional specifications for merchant servicing portals (both internal and external).
- Define and enhance portal features that enable transaction tracking, fee management, chargeback handling, dispute resolution, and reporting.
- Act as the liaison between business, technology teams, and external payment processors to ensure seamless integration and data flow across systems.
- Design process flows, business rules, and system interactions across the merchant lifecycle, from onboarding to servicing.
- Develop and maintain user stories, use cases, wireframes, and configuration documents.
- Support UAT, triage production issues, and work with engineering to ensure timely delivery of portal features.
- Ensure portals adhere to compliance, security, and regulatory requirements (e.g., PCI DSS).
- Drive improvements to merchant self-service capabilities and reduce manual intervention for internal operations teams.
Requirements:
- Overall 8 years of experience with 5 years of relevant experience as a BSA in the payments, cards, or merchant services domain.
- Extensive experience with both internal and external merchant portals, including servicing features, dashboards, and reporting tools.
- Solid understanding of the end-to-end transaction lifecycle, including authorization, settlement, chargebacks, disputes, and reconciliations.
- Experience working with major payment processors (e.g., Tempus, Fiserv, TSYS, Worldpay, First Data, Adyen).
- Strong knowledge of fee structures, merchant billing, and transaction-based pricing models.
- Proficiency in tools such as JIRA, Confluence, Visio/Figma, and requirements documentation.
- Experience in Agile/Scrum environments.
- Familiarity with payment integration APIs, file-based processing, and real-time transaction systems.
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