What are the responsibilities and job description for the Business System Analyst – Merchant Onboarding (Only Local W2) position at Unbound Solutions Inc?
Job Title: Business System Analyst – Merchant Onboarding
Location: Dallas, TX / Pittsburgh, PA (Onsite/Hybrid – specify if needed)
Duration: Contract
We are seeking a Business System Analyst (BSA) with deep experience in merchant onboarding and servicing portals within the payments and cards domain. The ideal candidate will bridge business and technical teams to deliver high-performing, secure, and compliant systems for both internal users and external merchants.
Responsibilities:
Analyze and translate business requirements into detailed functional specifications for merchant portals.
Define and enhance portal features such as transaction tracking, fee management, chargebacks, disputes, and reporting.
Serve as the primary liaison between business stakeholders, technology teams, and external payment processors.
Design process flows and business rules across the full merchant lifecycle—from onboarding to ongoing servicing.
Create and maintain user stories, use cases, wireframes, and system configuration documents.
Support UAT, troubleshoot production issues, and collaborate with engineers to ensure timely releases.
Ensure portals meet compliance and security standards (e.g., PCI DSS).
Drive automation and self-service capabilities to reduce manual operations.
Requirements:
8 years of total experience, including 5 years as a BSA in payments, cards, or merchant services.
Hands-on experience with merchant servicing portals, including dashboards and reporting.
Strong knowledge of the transaction lifecycle: authorization, settlement, chargebacks, disputes, reconciliation.
Experience working with major payment processors: Tempus, Fiserv, TSYS, Worldpay, First Data, Adyen, etc.
Deep understanding of fee structures, merchant billing, and transaction-based pricing models.
Proficient with tools such as JIRA, Confluence, Visio/Figma.
Experience in Agile/Scrum methodologies.
Familiar with payment integration APIs, real-time systems, and file-based transaction processing.