What are the responsibilities and job description for the Cafe Bar Supervisor position at ISS?
Key Purpose
The Boba/Cafe Supervisor’s purpose is:
- To drive customer service, employee engagement, safety programs, signage, micro kitchen supervision
- To satisfy the needs of the client and customer by providing high-quality, cost-effective food service operations.
- To participate and lead in establishing corporate employee training and development programs as instructed by the Food Service Manager or General Manager.
Success Criteria·
- Effective Team building
- Solve any customer complaints or issues.
- Follow all food safety regulations.
- Staff scheduling
- Hire and train new employees.
Key Areas of Collaboration and Influence
- Work with the GM and Executive Chef on team programming and safety.
- Work with GM on duties assined.
Ideal Candidate Experience
- Bilingual / spanish speaking preferred
- Experience in food systems with a high school diploma or equivalent.
- Attention to detail.
- Ability to multitask.
- Interpersonal skills
- Ability to give and receive constructive feedback.
- Shows ability to lead a team.
Key Accountabilities
- Day to day support of all fronts of the house and micro kitchen activities.
- Tasks assigned as needed by the Food Service Manager or General Manager.
- Must comply with all ServSafe and HACCP programs and standards.
- Building strong customer relationships and delivering customer-centric solutions.
- Develop good customer relationships and address customer service needs.
- Demonstrate a high level of accountability and self-awareness.
- Build teams to be customer focused and solutions oriented, all while being flexible in constant change.
- Maintain service standards and CPEs of the client.
- Maintain product inventory to established levels.
Physical Demands & Work Environment
- Work up to 8 hours a day on your feet, excluding breaks.
- Must be able to lift a minimum of 25lbs.
- Come to work properly dressed according to the dress code.
- Employees must be able to work under pressure and time deadlines during peak periods.
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
