SERVER

Summary/Objective

Take food
and beverage orders, retrieve, and serve food and beverages to Guest tables,
courteously and efficiently; collect payments; assist in maintenance of dining
area.

Position Functions

• Complete opening duties as assigned.
• Take Guests' food and beverage orders, utilizing salesmanship techniques.
• Input order into point of sale system (tablet).
• Legibly document orders when point of sale system is inoperative and distribute orders to appropriate manufacturing

• Retrieve all alcoholic beverage items from bar and serve to Guest in accordance with restaurant standards.
• Open wine/champagne bottles and serve in accordance with restaurant standards.
• Serve all food courses and non-alcoholic beverage items to Guest in accordance with restaurant standards.
• Anticipate Guests' needs, respond promptly and acknowledge all Guests, however busy.
• Interact in courteous and professional manner with Guests, supervisors, and co-workers.
• Interact with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
• Follow supervisor's instructions.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Remove soiled wares from tables as needed and transport to dishwashing area.
• Clear each course and clean and re-set tables of assigned station when needed according to restaurant standards.
• Present Guest checks (tablet) and process payments.
• Adhere to payment, cash handling and credit policies.
• Report tips at the end of assigned shift.
• Complete server close out per restaurant standards.
• Complete closing duties as assigned.
• Complete all closing reports as assigned and leave duty after reporting to supervisor.
• Follow maintenance program and cleaning schedule.
• Notify management of any pertinent information related to shift activities.

Competencies

• Customer Focus.
• Communication Proficiency.
• Organizational Skills.
• Stress Management/Composure.
• Multi-task oriented.
• Microsoft proficiency

Required Education and Experience

• High school diploma or equivalent
• 1 years of serving experience in upscale environment

Preferred Education and Experience

• 2 years serving experience in similar style restaurant.

Supervisory Responsibility

This position has not supervisory responsibility

Physical Demands

Estimated percentage of daily physical requirements and/or number of pounds that may need to be lifted on the job:

• Stands during entire shift.
• Reaches, bends and stoops frequently.
• Verbally communicates with guests and phone callers.
• Must be able to read and write.
• This position requires frequent washing of hands.

Position Type/Expected Hours of Work

This position may require long hours, weekend work and holidays.

Travel

No travel required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Spectrum Restaurant Management Group LLC provides equal employment opportunities to all
employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.