Workplace and Events coordinator

Searching for a Workplace and Events coordinator for an on-site role that supports the entire space. This role will also support communication, catering, setup, and day of execution as needed in both the general office and retail/community space.

The general hours for this role are 12 pm-8:30 pm.

Our ideal candidate is a creative problem solver with high attention to detail, excellent communication skills, and a proactive approach to tackling issues. Most importantly, the right person for this role is someone who can navigate successfully between the big and small components of their work, and is ready and willing to roll up their sleeves to do what’s needed to get the job done. You take pride in keeping space both beautiful and functional, and know how important even the tiniest details are to making a space great.

Essential Functions

• Serve as the initial point of contact for all retail event requesters, delivering exceptional customer service.
• Maintain space function and aesthetic, including furniture, office signage, and manage maintenance and repairs.
• Partner with service providers and community members while also having general oversight of daily office operations and deliverables in all areas of service.
• Coordinate site/space operations by all agreed-upon policies, procedures, and contract scope.
• Provide information and direction to vendors, facilities staff, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
• Identify opportunities for improved operation and service excellence, making recommendations for consideration.
• Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly, and efficient manner.
• Provide a warm, professional, and welcoming experience to employees, guests, and partners.
• Manage the service and performance of vendors and landlords for the timely completion of jobs.
• Coordinate with Facilities and outside contractors for service and repairs of equipment.
• Assist with the coordination of external vendors and event deliveries, including linen, transportation, and other décor elements.
• Provide timely updates and feedback for specialized service optimizations.
• Demonstrate operational excellence in deliverables such as projects, tasks, and budgets.
• Additional administrative support, such as room bookings, desk bookings, and inspections.
  
  

Client Relationships

• Proactively develop and maintain client relationships, ensuring that expected service levels are achieved.
• Comply with all requirements of the client and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
  
  

Required Skills/Abilities:

• Demonstrated experience in a customer service or hospitality role.
• Impeccable attention to detail.
• Proven ability to multitask and work well under pressure.
• Ability to stay organized, prioritize, and manage a busy schedule.
• Must have excellent customer service skills and professional demeanor.
• Excellent verbal and written skills with an ability to adjust communication style to suit the audience.
• Team Player who is flexible and can easily adapt to change.
• Ability to maintain professionalism at all times under stressful situations.
• Ability to plan and manage work under time constraints.
• Ability to multitask and work without direct supervision.
• Experience working within Corrigo or other CMMS/Automated Work Order systems.
• Proficient in MS Office, Google suites, and possesses strong written, verbal, and people skills
  
  

Work Environment

The work environment includes the following elements and exposures:

• Fast-paced work environment.
• The noise level in the work environment is usually moderate.
• Work cross-functionally between teams/ organizations to help execute office-wide programs and events.
• Teamwork-oriented operations with potential support and collaboration with other Bay Area offices.