Service Administrator

Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast! We are an employee-owned company and believe our greatest asset is our people.

We are looking for team members who are passionate about delivering industry-leading experiences to our customers and supplying turn-key solutions for any HVAC, refrigeration, critical environment, custom metal fabrication, energy performance, or specialty mechanical project.

As a Service Administrator, you will be responsible for timely and accurate billing and cash receipt postings while effectively communicating with service operations in multiple regions. You will work with our finance team regarding billing, contract documents, change orders, and other contract modifications and approvals, ensuring all work follows established procedures and protocols.

Are you detail-oriented with strong problem-solving abilities? Do you possess strong critical thinking skills and a knack for identifying gaps and making sound assumptions? If you are ready to make a tangible difference, we invite you to join our team as a Service Administrator!

What We Offer:

• Danforth invests in you and your future with directed employee engagement, team support, career development, and mentoring.
• We are a professional organization offering quality benefits, including:
  • Medical, dental, disability, and life insurance
  • 401(k) and ESOP with generous profit-sharing/matching contributions
  • Competitive PTO, holidays, and other financial incentives

What We Ask of You:

• Manage service billings, including quotes, contracts, project invoices, and credit memos, in a timely and accurate manner.
• Generate and compile billing documentation, invoices, receipts, and customer statements.
• Input and maintain pricing and labor rate billing groups.
• Process credit card transactions and filtration of Amazon orders.
• Assist the collections team with service collections by following up on vendor invoices.
• Generate purchase orders and convert open-service purchase orders.
• Perform routine database maintenance for warehouse inventory.
• Establish and update customers, locations, labor rate groups, and pricing for all service clients.
• Perform administrative support for service contract customers.

Experience & Competencies:

• Associate’s degree in accounting or business preferred
• 2-3 years of billing experience as a billing clerk with strong math abilities and prior experience in service-related industry is preferred
• Detail-oriented and highly organized, with the ability to handle multiple tasks and assignments
• Excellent computer literacy with MS Office (Word, Excel, and Outlook) and knowledge of GP is an advantage
• Excellent customer service skills, including effective verbal and written communication
• Ability to work collaboratively with colleagues and staff to create results in a driven, team-oriented environment
• Must have the integrity, enthusiasm, and willingness to represent the company in the most professional, positive manner

Danforth offers a competitive benefits package for eligible employees, including medical, dental, vision, life, disability, paid time off, 401(k), with company match, and participation in our Employee Stock Ownership Plan (ESOP). The estimated compensation range for this role is $45,000-$55,000. This range is based on several factors, including individual education, qualifications, training, prior work experience, and work location.

John W. Danforth Company is an equal opportunity employer and is committed to a workplace free from discrimination. All employees and applicants for employment will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.