Loss Prevention Specialist

Johnny Was, LLC At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming – the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies. The Loss Prevention Specialist will be responsible for enhancing the online experience for our customers and protecting the company brand image by identifying, investigating, and minimizing e-Commerce and Retail fraud losses. In addition, the Loss Prevention Specialist will be responsible for validating customer order information, actioning timely responses to chargebacks, providing appropriate documentation to maximize recovery of funds for Johnny Was and supporting Department Leadership in mitigating loss using preventative initiatives. Position Overview: Review and validate eCommerce orders and customer payment details to ensure compliance with fraud prevention guidelines, service levels (SLAs), and performance targets (KPIs). Assist in the development and rollout of a Customer Behavior Program aimed at improving fraud detection and customer insights. Monitor the website and third-party platforms to identify and report unauthorized sales, non-compliant activity, or counterfeit products; support the enforcement process as needed. Respond to eCommerce and retail chargeback disputes, using available tools and documentation to address different dispute reason codes and help recover revenue. Carry out daily fraud prevention tasks using internal fraud detection systems; review flagged transactions and take appropriate actions in a timely manner. Provide support to department leadership and customer service teams by helping troubleshoot payment issues and escalate when necessary. Collect, research, and analyze transactional and behavioral data to support fraud investigations and trend identification. Support the delivery of fraud operations initiatives, including ad hoc anti-fraud tasks and project-based assignments across the department. Participate in team meetings, training sessions, or task forces focused on improving processes or updating procedures. Help identify areas for improvement in day-to-day workflows and share ideas with supervisors for review. Stay informed on financial fraud trends, basic compliance regulations, and internal policy updates to support risk awareness in daily work. Understand and effectively utilize and operate all tools and technological applications related to the role. Serve as a subject matter expert (SME) on JohnnyWas.com policies, terms, and conditions, providing guidance across departments. Build and maintain collaborative relationships with internal teams by promoting empathy, mutual respect, and effective teamwork. Perform other duties as assigned, contributing to team goals and adapting to changing business needs. Education and Certifications High School Graduate or equivalent work experience. College education strongly preferred Experience and Skills Generally, 3 years relevant experience Deep knowledge of current B2C fraud trends and solutions available in the marketplace Experience handling fraud detection and loss prevention required, additional experience in luxury retail preferred Microsoft Suite/Excel proficiency required (e.g., VLOOKUP, pivot tables, data sorting/filtering) Experience with e-commerce or start up environment strongly preferred Prior experience working within payment processors a plus but not required Competencies Exceptional communication; verbal, written and interpersonal skills Critical thinker, self-starter with great attitude Demonstrates superior time management and organizational skills including sensitivity to urgent matters Possesses adaptability, resourcefulness, ability to navigate varying request and stress tolerance Strong quantitative know-how, attention to detail, and can be relied upon to provide thorough, well-reasoned, and accurate results and analysis. Flexible schedule; some weekends and major holidays Pay is based on multiple factors, such as qualifications/skills/experience, geography, and state and local wage laws. In addition, bonus and/or commission and benefits including healthcare, retirement savings, paid time off/vacation, and product discounts may be offered. Range for the position is $ 21.15 - 31.73 an hour All qualified applicants with criminal histories will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Change Act. This position requires customer interaction and access to funds, merchandise, and private information. The Company reserves the right to withdraw contingent offers of employment on the basis of criminal convictions that may have a direct, adverse, and negative bearing on the ability to perform these job duties. What happens next? If you are interested in this opportunity, please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile. This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at 1-888-725-1899. U.S. EEOC: Know Your Rights Johnny Was participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish. Please click here to review our Applicant Privacy Policy. Johnny Was is a high-growth apparel brand, which designs, markets, and sells boho-chic, vintage-inspired women's apparel and accessories in the U.S. and internationally through ecommerce, retail, and wholesale channels. For over 30 years, the Johnny Was brand has been known for uniquely beautiful and high-quality garments distinguished by colorful patterns, intricate embroidery, and great design. We strive to deliver the highest quality products and experiences supporting an aspirational California lifestyle, that is both sophisticated and timeless, on a global scale. Johnny Was is a wholly-owned subsidiary of Oxford Industries (NYSE: OXM). Oxford Industries (NYSE:OXM) is an international apparel company headquartered in Atlanta featuring a diverse portfolio of owned lifestyle brands, consisting of Tommy Bahama©, Lilly Pulitzer©, Southern Tide©, The Beaufort Bonnet Company©, Duck Head©, Jack Rogers©, and Johnny Was©. This Company is an equal opportunity employer and does not discriminate against qualified applicants based on based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at HRRecruitingandonboarding@oxfordinc.com or 1-888-725-1899.

Salary : $21 - $32