What are the responsibilities and job description for the Customer Service Representative position at Jon Wayne Service Company?
Customer Service Representative
San Antonio, TX 78263
Requirements:
San Antonio, TX 78263
Jon Wayne Heating and Air was started in 2001. Jon Wayne is a residential service and replacement company. We are focused on this segment of the Industry and strive for excellence in our specialty.
Today Jon Wayne is the largest and fastest growing Residential service and replacement company in our market with an excellent reputation for performance and as a place to work. The company cares about employees, and insists that the employees care about customers.
Call center hours are from 7 AM-8 PM Monday-Saturday. Call center personnel sometimes work in excess of 40 hours per week during periods of high demand. Employees are compensated accordingly.
Benefits of Joining our team!
Today Jon Wayne is the largest and fastest growing Residential service and replacement company in our market with an excellent reputation for performance and as a place to work. The company cares about employees, and insists that the employees care about customers.
Call center hours are from 7 AM-8 PM Monday-Saturday. Call center personnel sometimes work in excess of 40 hours per week during periods of high demand. Employees are compensated accordingly.
Benefits of Joining our team!
- Bi-Weekly Payroll Year Round
- Hourly pay Incentives
- Vacation pay
- Continuing education
- We promote from within
- Family owned and Operated
- Medical Insurance (ONLY $20 PER MONTH FOR EMPLOYEE!)
- Dental Insurance
- Vision Insurance
- Life Insurance
- 6 Paid Holidays per year
- Life Insurance (company pays for first $50,000 life insurance and $50,000 AD&D)
- Plans for Life, accident, cancer, hospitalization, short term disability insurance
- Company pays for Long-Term Disability coverage for all employees
- matching 401K
Requirements:
- Must have successful work experience in the area of customer service, inside sales, or telemarketing.
- Must be an excellent "people" person with superior skills in the areas of customer service, problem resolution, and sales.
- Must have excellent writing, communication, and organizational skills
- Must possess superior communication and diplomacy skills necessary to fully resolve any customer concern or complaint and assure total customer satisfaction
- Must have minimum typing speed of 30 wpm
- Team Player, Organized, Reliable and Self-motivated
Responsibilities:
- Your primary responsibility is to help customers schedule appointments for HVAC, Plumbing, and Electrical service.
- Ensure a company wide commitment to quality and total customer satisfaction.
- Randomly check with customers to be certain they are satisfied with our performance.
- Work with dispatch to improve accuracy in scheduling and speed of response.
- Be available to assist, in any way possible, the service and installation departments to achieve their objectives.
- Commit to an ongoing process of self and formal education in the fields of customer relations.
- Abide by all company procedures, and policies.
- Serve as a diplomat who represents the customers’ best interests without regard to your co‑workers or the company.
Thank you for reviewing our opportunity, for immediate consideration please click the Apply button.
Equal Opportunity Employer, including disabled and veterans.
Equal Opportunity Employer, including disabled and veterans.
Salary : $50,000
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