Customer Service Representative

Responsibilities

· Responds to inquiries received by phone, e-mail and/or face-to-face contact with customers and prospects about companies products

· Processes all orders, customer requests, complaints, status of order questions, etc.

· Input orders, prepare and issue RGA's and submit documentation for invoicing and credits

· Process orders with appropriate internal departments to ensure inquiries are answered quickly

· Apply customer IDs, part numbers and accurate pricing and discounts on all orders entered the system.

· Receive customer order and confirm it is on file prior to shipment of goods.

· Reviews duplicate purchase order report daily. Make corrections and communicate accordingly

· Review open order report on a weekly basis to flag late orders. Follow up with the appropriate internal department to expedite the shipment of any late orders. Follow up with customer on status.

· Prepare freight claims for damaged shipments.

· Maintain up-to-date literature and price lists on shared servers for customer and internal needs.

· Prepare Proforma invoices for export shipments. Issue insurance certificates for all export shipments

· Obtain freight quotes for domestic and international shipments

· Updates all product price lists with new prices. Circulate price lists to appropriate persons and for entry in MAX.

· Performs other administrative tasks to include duties required to maintain the organization and maintenance of Customer Service files.

· May assess needs and suggest/promote alternative products or services. Possesses comprehensive knowledge of subject matter.

REQUIRMENTS

• High School Diploma or equivalent
• 4 plus years customer service experience in a manufacturing or production environment