What are the responsibilities and job description for the Greeter position at JW Marriott Nashville?
General Summary Of Duties
Responsible for greeting guests, confirming reservations (if applicable) and escorting guests to tables in an upbeat, friendly, and courteous manner.
Examples of Duties (includes but is not limited to the following):
Responsible for greeting guests, confirming reservations (if applicable) and escorting guests to tables in an upbeat, friendly, and courteous manner.
Examples of Duties (includes but is not limited to the following):
- Greet incoming and departing guests in a warm and friendly manner
- Manage reservation system
- Ensure reservations are prioritized and seated in a timely manner
- Strive to accommodate walk-in guests whenever possible
- Seat guest(s) in the dining and bar areas while ensuring a smooth handoff to service staff
- Clearly and politely communicate with guests when delays and/or waits occur
- Maintain an organized floor by quickly and efficiently seating guests according to hotel standards
- Communicate pertinent reservation notes to appropriate staff members
- Answer phones in a prompt and professional manner and direct calls as applicable
- Perform additional duties and projects as assigned
- Ability to speak, read, write and understand English
- Professional demeanor appropriate for a luxury environment
- Excellent communication and interpersonal skills both in person and on the phone
- Ability to establish and maintain effective working relationships with guests, staff and management
- Working knowledge of OpenTable reservation system
- Knowledge, understanding and compliance of policies and procedures, job descriptions, daily memorandums and other instructions
- High School diploma or equivalent required
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