Spa Attendant

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Kalispel Hospitality

It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs.

CORE PURPOSE

We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES

We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.

Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible.

We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Summary of Functions

The Spa Attendant primary responsibility is to extend efficient and customized service to guests/visitors while maintaining the cleanliness of the Spa.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Policies and Procedures.
• Communicate and describe the spa offerings and their benefits.
• Maintain an understanding and knowledge of the spa industry.
• Communicate all Spa protocols and procedures to guests.
• Tour all guests through the Spa facility
• Service beverages and miscellaneous items to guests.
• Oversee guests treatment schedule, ensuring services are started on time.
• Uphold all protocols for set-up and cleanliness of restrooms and relaxation lounge.
• Maintain cleanliness and tidiness of spa facility by performing necessary housekeeping duties.
• Maintain a friendly, caring and helpful attitude with guests and other staff members.
• Ability to handle multiple tasks simultaneously.
• Ability to focus attention on details
• Assist treatment providers prepare treatment room products and supplies as directed by protocols.
• Requisition supplies and spa collateral.
• Wine dispensing and serving.
• Participate in scheduled meetings and trainings as requested.
• Conduct inventory of products and supplies.

• Responsible for maintaining a consistent, regular good attendance record.
• May be required to be a panelist for the Internal Review Hearings.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Education

• High school diploma or general education degree (GED).

Experience

• Previous guest service experience required

Skills

• Excellent guest service skills.
• Ability to pleasantly communicate with proper grammar.
• Ability to provide legible communication

Other Requirements

• Working knowledge of spa related computer software.

• Regular attendance is essential to the successful performance of this position.
• Due to the cyclical nature of the spa industry, this position is required to work varying schedules to reflect the business needs and demands.
• Upon employment, all team members are required to fully comply with rules and regulations for the safe and effective operation of the facilities.

• Maintain complete knowledge of:

• All Spa Services
• All Spa Products

Physical Demands

• Requires the ability to lift and or/move objects weighing up to 20 pounds.
• Must be able to stand up to 8 hours per day. Length of time of tasks may vary.
• Constantly requires the ability to give and receive detailed information through verbal communication.
• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands and/or fingers.
• Often requires walking or moving about to accomplish tasks.
• Occasionally requires standing and/or sitting for sustained periods of time.
• Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
• Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed moving mechanical parts, fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Skills

• Problem solving
• Organizational Skills
• Equipment Operation
• Customer Service