Office Manager - IT Company

Important: This role requires prior experience working in an IT services company. Experience with a Managed Service Provider (MSP) is strongly preferred.

A Managed Service Provider (MSP) in the Greater Philadelphia area is seeking an Office / Operations Manager to keep daily operations organized and running smoothly. This role focuses on billing accuracy, documentation, coordination, and internal processes that support leadership and the technical team.

This is not a technical IT support role and not a people management position. The ideal candidate enjoys handling the operational details behind the scenes and bringing structure to a growing IT services environment.

Key Responsibilities

• Manage billing for recurring services, hourly work, and project invoices
• Maintain contracts, vendor records, and client documentation
• Support scheduling and project coordination across the business
• Work within tools such as QuickBooks, Autotask, Datto, and ConnectBooster
• Prepare reports, metrics, and meeting materials for leadership
• Ensure smooth communication between leadership, accounting, vendors, and the technical team
• Identify and support improvements to internal office and operational processes

What We’re Looking For

• 3–5 years of experience in office management, operations, or administrative support
• Required: Experience working in an IT services environment; MSP experience is strongly preferred
• Strong attention to detail, especially with billing and documentation
• Hands-on experience with IT operations and billing tools such as Autotask, Datto, QuickBooks, ConnectBooster, or similar platforms
• Highly organized, reliable, and able to manage multiple priorities
• Strong written and verbal communication skills
• Enjoys working in a small, collaborative environment
• This role does not involve managing staff or direct reports

What You’ll Enjoy

• A key operations role with direct access to leadership
• Supportive, close-knit team with a people-first culture
• Competitive salary based on experience
• Fridays remote
• Benefits and long-term growth opportunities

If you enjoy bringing structure, accuracy, and organization to an IT-focused environment, we would love to hear from you.

Work Authorization:

Applicants must have valid, independent authorization to work in the United States. This position does not offer, support, or accept any form of sponsorship—whether employer, third-party, future, contingent, transfer, or otherwise. Candidates must be able to work for any employer in the U.S. without current or future sponsorship of any kind. Work authorization will be verified, and misrepresentation will result in immediate removal from consideration.