Project Manager - Chat Messaging

Job Summary

Our client is seeking a Project Manager - Chat Messaging to join their team! This position is located in Stamford, Connecticut.

Duties

• Lead end-to-end project planning and delivery across chat flow enhancements, integrations, and platform improvements
• Own project timelines, sprint tracking, grooming cadences, and delivery milestones across multiple stakeholders and vendors
• Coordinate with Business Analysts, Technical BAs, QA, product managers, and chat vendor teams
• Manage dependencies between BRDs, TRDs, QA handoff, UAT, and production launch activities
• Track SOW status, development progress, testing readiness, and report blockers or risk to leadership
• Facilitate recurring standups, change reviews, grooming sessions, retrospectives, and project status updates
• Document requirements and track deliverables in Jira, Confluence, and related tools
  
  

Desired Skills/Experience:

• 3 years of experience in project management within a digital or CX environment
• Experience working in Agile, wagile, or hybrid environments
• Strong organizational and communication skills
• Able to manage multiple projects in parallel
• Proficient in Jira, Confluence, and project tracking tools
• Familiarity with chatbot platforms, SDK-based chat tools, or AI-driven support tools preferred
• Ability to lead without authority and influence cross-functional contributors
• Experience with QA planning, UAT coordination, and production launch execution
  
  

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered
  
  

The approximate pay range for this position is between $62.00 and $82.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.