Chief Retail Officer

Kittery Trading Post/ Chief Retail Officer/ Kittery, Maine 

Kittery Trading Post, a well-established family-owned retail business for over 80 years, has an opportunity for a Chief Retail Officer to join their team working in Kittery, Maine. 

The Chief Retail Officer (CRO) is responsible for overseeing merchandise strategy, driving sales growth, enhancing customer experience, and ensuring operational efficiency across all operations.  The CRO will direct operations for the retail store, E-commerce, warehouse, and distribution.   

• Comprehensive benefits including medical, dental and life insurance 
• 401k Retirement and profit-sharing plan 
• Paid time off including vacation, sick and paid holidays 
• Employee discount program 
• Competitive salary $200-250k commensurate with experience, plus discretionary annual bonus 
• Relocation Assistance provided 

• Bachelor’s degree in Business Administration or related field; Master’s preferred  
• 10 years leadership experience in Retail multi-location operations 
• 5 years in a senior level leadership position with a strong track record of driving sales and improving customer experience 
• Hands on leader with a focus on customer and operational excellence and profitability with ability to leverage data to inform decision making and strategic planning 
• Excellent leadership, communication, and interpersonal skills capable of motivating and developing teams to achieve high performance 
• Ability to adapt to changing market conditions and consumer preferences, demonstrating agility in strategy execution 
• Ability to effectively communicate with all levels of employees and customers 
• Strong financial acumen with experience in budgeting, forecasting, and P&L management 
• Analytical and problem-solving skills with experience in both hard and soft goods, firearms sales, warehouse and distribution operations 
• Proficiency in Microsoft Office Suite 

• Manage vendor and merchandise buying team relationships. This includes promoting a sales and service culture, setting performance standards, and overseeing retail and marketing functions  
• Build highly effective teams through coaching and leadership development activities 
• Develop and implement retail strategies that align with the company's overall objectives, focusing on sales growth and customer satisfaction
• Utilize analytics to monitor key performance indicators (KPIs) and assess the effectiveness of retail initiatives
• Guide and mentor cross-functional teams, fostering a culture of collaboration and exceptional customer service  
• Enhance the customer journey by implementing best practices in service delivery and ensuring that the retail experience aligns with the brand's values 
• Stay informed about market trends, consumer behavior, and competitive dynamics to make informed decisions that drive the retail strategy forward
• Optimize inventory management and streamline operations to improve profitability and reduce costs

Kittery Trading Post is in business to provide its customers with the finest goods and services, supporting and enhancing their appreciation, enjoyment and knowledge of the outdoors. We strive to build customer confidence in our company and in the products we offer by maintaining a high standard of exceptional customer service through the experience, knowledge, commitment, and teamwork of our employees. 

KMA Human Resources Consulting has been engaged to manage this search. NO PHONE CALLS OR RECRUITERS PLEASE 

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.  

Salary : $200,000 - $250,000