Back Desk Lumber and Hardware Sales

BASIC FUNCTION: Responsible for greeting and assisting customers, making them feel comfortable and ensuring that the experience they receive makes them want to return to Koopman Lumber and tell their friends about their experience. Tasks include receiving payment from customers for merchandise or service; waiting on customers, answering telephone inquiries, keeping displays and store well maintained, clean, organized and safe, placing orders and maintaining professional appearance at all times.

RESPONSIBILITIES:

• Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone
• Accurately inputs customer transactions including quotes, purchase orders, special orders, and returns into POS
• Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions
• Refers store credit applications and bad checks to Credit Department
• Provides the highest level possible of service to all customers with the main objective of serving our retail customers
• Determines customer requirements and expectations in order to recommend specific products and solutions
• Generates new and repeat sales by providing product and technical information in a timely manner
• Recommends items related to purchases made and/or alternate products based on cost, availability or specifications to increase customer satisfy action and improve transaction profitability
• Increases sales and average order size by cross-selling, up-selling, add-on sales and offering promotional sale items
• Educates customers about terminology, features and benefits of products in order to improve product-related sales and customer satisfaction
• Remains current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows or reading trade journals
• Maintains proficiency in technology as the Company brings in the necessary tools to increase job efficiency and productivity
• Follows company policies and procedures
• Presents a professional image at all times to customers and vendors
• Attends and participates in all company-sponsored training programs as required, and seeks to learn about products and services available.
• Promotes team concept
• Proper use and completion of purchase order tracking procedures and open order report
• Tracks deliveries in DDS for customers
• Verifies confirmations and acknowledgements from vendors for accuracy and pricing

SKILLS, KNOWLEDGE & ABILITIES:

• Special focus on building materials knowledge and familiarity preferred
• Ability to operate computer equipment, do math, read orders, follow instructions
• Ability to communicate with customers, other employees and supervisors using verbal and written skills
• Good interpersonal, communication, customer service skills and telephone etiquette
• Knowledge and ability to use safe lifting techniques
• Be aware of and follow the We Believe statements and MSDT ECET objectives