Collector

Job Summary  

LAFCU's Collector I/II, under general supervision, collects delinquent accounts as assigned in a timely and effective manner. Their duties include, but not limited to, documents all communications and transactions of a material nature with members while maintaining a loss mitigation mindset ranging from collection efforts to legal liability. Performs all functions/duties of Collector in a timely and professional manner, asks manager for assistance when needed, and cross trains in other areas of Special Services as requested. Works closely with Loan Servicing to ensure occasional member disputes and proactive updates are handled timely while also ensuring precise responsiveness to inquiries from Loan Servicing on title release and credit reporting. This position is a full-time, non-exempt position and reports to the Collections Manager in the Special Services/Risk Management Department.

Job Summary/Description 

• Ensure fast, friendly, and accurate service to all members
• Collect delinquent accounts promptly and effectively
• Document member communications and transactions while focusing on minimizing losses
• Reconcile general ledger accounts monthly
• File small claims cases and work with legal counsel
• Coordinate with repo agency, including skip tracing and vehicle recovery
• Manage BK-13 accounts and follow court plans
• Handle loan extensions and negotiations,
• Process member requests and assist with month-end reports
• Answer members’ inquiries and resolve members’ complaints in a timely and professional manner 

Qualification & Opportunities

• High school diploma or equivalent; college degree preferred
• 3 years of experience in collections or related field
• Strong knowledge of collection procedures and legal regulations
• Excellent communication, negotiation, and interpersonal skills
• Ability to work independently and as part of a team
• Friendly and professional. Excellent communication skills; sound judgment, attention to detail and ability to write.
• Requires 6 hours of sitting or standing a day. Fine dexterity and use of computer keyboards for long periods of time. Requires ability to use telephone system for extended periods of time. Visual skills for computer and hearing skills for phone use. Also requires repetitive use of hands.

Salary

Collector I

• The minimum and maximum base salary range for this position is $22.81 to $32.91 in California. 
• The target starting base hourly rate is between $22.81 to $27.86.

Collector II 

• The minimum and maximum base salary range for this position is $26.86 to $39.74 in California. 
• The target starting base hourly rate is between $26.86 to $33.29.

This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future.

The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise.

LAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.