What are the responsibilities and job description for the Complex People Services Manager position at Lake Nona Wave Hotel?
Overview
Are you ready to help shape the future of travel and hospitality? CoralTree is seeking a Complex People Services Manager to join our teams in Lake Nona. As the Complex People Services Manager, you'll play a key role in bringing our vision to life by supporting the People Services operation for Wave, Aloft, Courtyard, Residence Inn, and Springhill Suites Lake Nona We're looking for someone who shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.
Responsibilities
- In partnership with the People Services Director, oversee the day-to-day operations of the People Services operation for multiple business units by ensuring we attract, develop, and retain the best talent in the industry.
- Participate in shaping the future of our company by providing strategic planning and support, including staffing and training initiatives that will keep us at the forefront of the hospitality industry.
- Stay up-to-date on the latest government regulations and record-keeping requirements while ensuring that our team feels supported and valued.
- Oversee our performance management system, ensuring that performance evaluations are conducted in a timely manner and that our talent management system is effectively identifying and developing our top performers.
- Play an integral role in attracting top talent to our organization, utilizing and updating our applicant tracking system, coordinating competency-based interviews, and analyzing data to make recommendations that will help us continue to grow and evolve.
- Support our team members by providing coaching, counseling, and disciplinary actions when necessary, while also administering associate benefits and open enrollment to help our team members feel valued and supported.
- Responsible for coordination of all team member new hire orientations, recognition programs and events.
- Responsible for conducting annual team member opinion engagement surveys, and evaluating and communicating results.
- Administer FMLA/LOA functions with compassion and empathy, ensuring our team members feel supported during times of need.
Qualifications
- Energetic self-starter, with strong leadership skills, work ethic, and highest level of integrity.
- Bachelors Degree preferred in Business Administration, Human Resources, Communications,
- Minimum of 3 years in Huaman Resoursces Generalist or Recruiting Role.
- Proven track record of success in all aspects of recruiting, international and domestic.
- A hands-on leader who values relationship building with all team members.
- Computer literate in Microsoft Word, Excel, and Windows, with the ability to learn HRIS systems (iCIMS and UKG experience a plus).
- Must be able to handle multiple tasks in a fast-paced environment.
- Bilingual in English and Spanish a preferred.
As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
- Group medical, dental, vision, life, and disability benefits.
- Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
- An employee assistance program.
- Paid time off/sick time
- Participation in a 401(k) plan with a company match.
- Free team member room nights
Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.
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