What are the responsibilities and job description for the Front Office Assistant position at Learning to Achieve Wellness?
Who We Are
At Learning to Achieve Wellness, we are a growing mental health and wellness center dedicated to delivering high quality care. We specialize in medication management, individual therapy, TMS, Spravato and holistic wellness support. We pride ourselves on patient centered care and providing our clients with great customer service and a wonderful experience which starts with the front desk.
Position Overview
We are seeking a compassionate and skilled Front Office Assistant who will serve as a vital point of contact for our patients and supporting both administrative and clinical operations. The ideal candidate will have a passion for mental health, provide exceptional customer service and be comfortable working in a fast paced, team oriented environment.
This position is Monday - Friday from 7am - 3:30pm
Key Responsibilities
- Greet and check in/out guests and clients with professionalism and warmth.
- Triage incoming phone calls, patient messages, medication refills, pharmacy and vendor calls.
- Answer incoming calls, communicate on an internal message system, make outgoing calls.
- Coordinate and schedule patient appointments and follow ups
- Collect and process co-pays and insurance payments from patients seen in person or tele-health.
- Provide administrative support to the office, therapists, and providers.
Qualifications
- 1 year of experience working in a medical office environment
- High School Diploma/GED
- Excellent phone etiquette and communication skill
- Strong administrative, time management and organizational skills
- Proficient with phones and multi-tasking
- Ability to multitask effectively in a fast-paced environment
What We Offer
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision Insurance
- PTO
Work Location: In person at our Lakeland location.
Join us in making a difference in the lives of our patients by delivering compassionate care and support in a dynamic healthcare environment.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Work Location: In person
Salary : $18 - $19
