What are the responsibilities and job description for the SLOT SERVICE REP position at Legends Bay Casino?
Job Description:
The Slot Service Representative will be responsible for the customer service in all slot areas of the casino. This position will also support the Players Club by providing customers information about the players club and to issue new cards, comps, etc.
Job Requirements:
- Must be 21 years of age or older.
- Must have previous experience in handling cash.
- Must be abler to identify jackpot transactions, process, and complete them promptly, accurately and with a high degree of service.
- Be aware of the various types of slot cheating methods and/or able to recognize any potential attempts while monitoring assigned section.
- Be capable of handling routine customer complaints and incidents and exhibitthe appropriate discretion to identify situations that require the attention of supervisory personnel.
- Ensure high quality service to all customers.
- Assistcustomers with casino promotions, change, jackpot payouts, slot machine issues , and with tickets.
- Work in the Players Club signing up and issuing new or replacement cards accessing current customer account information, answering questions regarding points, comps, or club credits.
- Be able to maintaincomposure and professionalism in a potentially stressful environment.
- Responsible for individual employee cash banks issued at various amounts.
- Other duties as assigned.
- Have the ability to deal with inebriated customers in a courteous manner.
- Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
Additional Requirements:
Must be 21 years of age or older.
Must have previous experience in handling cash.
Respond to common inquiries and/or complaints from guest.
Ability to deal with inebriated customers in a courteous manner.
Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
Required Work Cards:
Registration with the Gaming Control Board
Machinery, Work Equipment, Programs, Software, Hardware Used:
Basic computer skills
Word documents
E-mail