What are the responsibilities and job description for the Client Manager/Customer Success Manager- Legal News position at LexisNexis?
Are you passionate about helping clients meet their needs?
Are you looking for an innovative role?
About The Role
The Client Manager/Customer Success Manager (CSM) will build and maintain
relationships, as well as drive usage and adoption of Legal News products in an assigned group of accounts.
About The Team
The Client Manager/Customer Success Manager (CSM) team is responsible for ensuring exceptional client experiences, driving adoption, and maximizing retention across the "Legal News" product suite—including Law360, Newsdesk, and MLex—within large law firm accounts. This team is proactive, customer-centric and partners with cross-functional teams to drive Annual Recurring Revenue (ARR) and delivers consistent value to clients.
Responsibilities
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals.
Working For You
Benefits
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
Are you looking for an innovative role?
About The Role
The Client Manager/Customer Success Manager (CSM) will build and maintain
relationships, as well as drive usage and adoption of Legal News products in an assigned group of accounts.
About The Team
The Client Manager/Customer Success Manager (CSM) team is responsible for ensuring exceptional client experiences, driving adoption, and maximizing retention across the "Legal News" product suite—including Law360, Newsdesk, and MLex—within large law firm accounts. This team is proactive, customer-centric and partners with cross-functional teams to drive Annual Recurring Revenue (ARR) and delivers consistent value to clients.
Responsibilities
- Partner with product specialists and renewal teams to secure successful renewals across Legal News products within large law accounts
- Execute strategic account plans that include onboarding, migration support, and post-sale training to ensure seamless adoption and client satisfaction
- Design and implement structured nurture programs including Weekly tips, webinars, Product kickoffs, 1:1 and group training sessions, Usage enablement sessions
- Monitor and analyze usage data, client feedback, and satisfaction scores to identify accounts at risk and proactively address concerns
- Serve as the voice of the customer by advocating client needs and sharing feedback with internal product and development teams
- Collaborate with cross-functional stakeholders to swiftly resolve product issues and maintain a high level of customer satisfaction
- Bachelor’s degree or equivalent experience
- JD is strongly preferred
- Experience working with law firm accounts
- Sales/Account Management experience
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals.
Working For You
Benefits
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
