What are the responsibilities and job description for the Customer Service- Maryville, TN. position at LHH?
LHH Recruitment Solutions is currently seeking a motivated and detail-oriented Customer Service Representative to join our Logistics client located in Maryville, TN. This role supports both inside sales and warehouse operations, playing a key part in ensuring smooth order processing, vendor coordination, and customer satisfaction.
Search managed by: Tara Dawson
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
Requirements
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- Location: Maryville, TN
- Pay Rate: $18-20 per hour
- Position Type: Full-Time | Temporary with potential for hire
- Schedule: Monday–Friday, 8:00 AM–5:00 PM
- Respond to customer inquiries and identify product needs
- Source parts, create quotes, and confirm pricing and lead times with vendors
- Process and review purchase orders; coordinate with internal teams
- Resolve customer issues (e.g., mis-shipments, lost/damaged parts)
- Track shipments, provide ETAs, and maintain order status spreadsheets
- Follow up on invoices and collaborate with Accounting and Operations
- Maintain customer records and update portals
- Generate reports and handle administrative tasks as needed
- Receive, catalog, and prepare shipments
- Track inbound/outbound deliveries and manage warehouse issues
- Previous logistics or customer service experience preferred
- High School Diploma or GED required
- Experience in construction, project, or service industries is a plus
- Strong organizational and communication skills
- Ability to multitask and work collaboratively across departments
Search managed by: Tara Dawson
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
Requirements
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $18 - $20
