What are the responsibilities and job description for the Inside Sales Representative position at Loving Air Inc?
DUTIES AND RESPONSIBILITIES:
- Sources new sales opportunities through inbound leads follow up and outbound cold calls and emails.
- Understands customer needs and requirements.
- Researches accounts, identifies key players and generates interest.
- Generates new business and ensures growth of existing accounts.
- Gains and retains extensive product selection application knowledge as well as detailed comprehension of customer's requirements.
- Manages creation and presentation of quotations for opportunities as they are identified.
- Handles inbound calls and provides callers with product and service information.
- Builds effective relationships and trust with customers and potential customers
by listening to their needs and educating them about the products and
services that are most appropriate to their situation.
• Maintains knowledge of changes to HVAC environment, HVAC competition, and
customer business environment.
• Supports marketing campaigns and product launches.
• Accurately completes call and job tracking daily.
• Processes transactions.
• Cross-sells products by making quality referrals and recognizing
opportunities to refer customers to others who are more knowledgeable.
• Processes customer transactions including but not limited to payments,
renewals, cancellation requests, selling memberships; ensures all necessary information is in place prior to completing transaction.
• Answers phones and schedules services for new and existing customers ensuring all information is accurately entered.
• Prepares reports and correspondence as needed.
- Makes outbound calls to current and previous customers as well as making cold calls to potential new customers.
- Compensation Schedules
- Hourly Pay
- Will receive an hourly wage.
- Sales Compensations
- Spiffs (Usually 20% of membership sales and other items at management discretion)
- Commissions
- 5% of replacement sales
- 10% of service sales not including already spiffed services.
- Bonus Opportunity and Eligibility
- A bonus is a privilege, not a right. You must meet all qualification minimums and expectations to qualify for a bonus. You must have been employed for the full period to be eligible for a bonus (i.e., if your employment begins or ends mid-month or mid-year, you are not eligible for that bonus). Each service level has different expectations, bonuses and minimum requirements to remain in the current position and earn a bonus.
- Bonuses are offered and issued solely at management discretion.
- Hourly Pay
- Represent our core values
- Sense of Urgency
- Positive Attitude
- Team Player
- Willingness to Learn and Teach
- Integrity
- Represent our company Focus
- To provide premier HVAC services to residential home owners and faith-based organizations near where we live.
- Attends and participates in business/trade events that impact business unit
- Attends and participates in team strategies sales meetings.
- Performs other related duties as assigned by management.
QUALIFICATIONS:
• One to two years related experience or equivalent.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Proficient on Microsoft Office Products, Service Titan experience preferred.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and
committees.
• Ability to understand and follow written and verbal instructions
• Professional appearance and demeanor
• Ability to perform diversified clerical functions and basic accounting procedures.
• Ability to effectively communicate with people at all levels and from various
backgrounds.
• Must be able to speak, read, write, and understand the primary language(s) used
in the workplace.
• Bilingual skills a plus.
• Acute attention to detail.
• Versatility, flexibility, and a willingness to work within constantly changing
priorities with enthusiasm.
