What are the responsibilities and job description for the Technical Trainer position at Luminator Technology Group?
🌟 Be a Part of Something Bigger! 🌟
At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust.
We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees worldwide.
We’re searching for a Technical Trainer to join our growing Technical Support team and play a key role in driving our vision forward.
What You’ll Do
As a Technical Trainer, you will be at the heart of our product training efforts, providing comprehensive, hands-on instruction and support to both internal teams and external customers through engaging, role-specific technical training programs. You’ll:
Training Development And Delivery
Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment Luminator Technology Group will require a negative drug screen during the pre-employment process due to working on or with federal contracts.
It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.
The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.
Luminator Technology Group does not accept staffing agency candidates for our postings.
All positions posted are required to be in office unless otherwise posted.
At Luminator Technology Group, we believe we are Better Together. We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust.
We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees worldwide.
We’re searching for a Technical Trainer to join our growing Technical Support team and play a key role in driving our vision forward.
What You’ll Do
As a Technical Trainer, you will be at the heart of our product training efforts, providing comprehensive, hands-on instruction and support to both internal teams and external customers through engaging, role-specific technical training programs. You’ll:
Training Development And Delivery
- Develop and update training materials, manuals, and presentations for Luminator stationary signs and video mirror systems.
- Conduct training sessions for internal staff, field service technicians, and customers, both in-person and virtually.
- Conduct engaging and informative training sessions, both in-person and virtually, ensuring participants grasp technical concepts effectively.
- Evaluate the effectiveness of training programs and make necessary adjustments to improve learning outcomes.
- Shadow field service technicians to understand the practical aspects of stationary signs and video mirror systems.
- Assist field service technicians with installations, troubleshooting, and maintenance tasks to gain hands-on experience.
- Document observations and learnings from the shadowing period to enhance training materials.
- Provide technical support and guidance to field service technicians and customers as needed.
- Assist in resolving complex technical issues related to stationary signs and video mirror systems.
- Create and maintain comprehensive training documentation, including training plans, user guides, troubleshooting manuals, and instructional videos.
- Collaborate with product managers and engineers to ensure the training content is accurate and up to date.
- Maintain open communication with the Training Program Manager to ensure alignment of training objectives, progress, and any challenges encountered.
- Provide regular updates and feedback to the Training Program Manager on the effectiveness of training programs and field observations.
- Stay current with industry trends and advancements in stationary signs and video mirror systems.
- Participate in ongoing professional development to enhance training skills and technical knowledge.
- Lead initiatives for troubleshooting technical issues and provide hands-on support in the Product Support Lab.
- Oversee the setup, maintenance, and utilization of lab equipment and resources to simulate real-world scenarios for training and issue resolution.
- Develop and maintain lab protocols, documentation, and best practices for effective troubleshooting and support processes.
- Qualifications:
- Bachelor's degree in Engineering, Electronics, Education, or relevant technical field required or equivalent experience.
- At least 3 years of experience in technical training, field service, or related technical role. Experience in a manufacturing environment preferred
- Proficiency with Microsoft Office applications is required, including but not limited to Outlook, Teams, Word, Excel, and PowerPoint.
- Proficiency in understanding and interpreting technical schematics and wiring diagrams.
- Familiarity with automotive wiring (DC, low voltage) is a plus.
- Proficiency with the following:
- Computer based training software.
- Graphics or photo imaging software.
- Presentation software.
- Video conferencing software.
- Web platform development software.
- Experience with stationary signs and video mirror systems preferred.
- Previous experience in a field service technician role preferred.
- Certifications in technical training or instructional design preferred.
- Excellent communication and presentation skills with the ability to convey complex technical concepts clearly and concisely.
- Analytical mindset with the ability to assess training needs, measure effectiveness, and adapt programs accordingly.
- Competitive compensation with career growth potential.
- Generous time off: Vacation and sick time, 10 company holidays, and 2 floating holidays.
- Educational Assistance Program: Robust reimbursement program for professional growth.
- Health and wellness: Medical, dental, and vision coverage plus 401k matching.
- Find out more about us by visiting our Life@Luminator page!
Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment Luminator Technology Group will require a negative drug screen during the pre-employment process due to working on or with federal contracts.
It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.
The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.
Luminator Technology Group does not accept staffing agency candidates for our postings.
All positions posted are required to be in office unless otherwise posted.
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