What are the responsibilities and job description for the Technical Trainer position at Motorola Solutions?
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewMotorola Solutions Worldwide Education is responsible for creating innovative training strategies, as well as the design, development, and delivery of technical and end-user training content across the MSI solutions/product portfolio. Our training services address the educational needs of our Motorola Solutions customers, partners and employees, enabling each group to be more efficient, effective, as well as ensure established business and operational outcomes are met.Job DescriptionThis dynamic role will be responsible for delivering North America (NA) technical training classes for service partners, employees, and customers. The person filling this role will primarily provide technical instruction on various Motorola Solutions Video Surveillance and Access Control Solutions, including Analytics and AI Applications. The position involves working with Avigilon Unity Products and Management Systems, with room for expansion in the future.
The candidate filling this role works closely with NA Education Team, Content Managers, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students. The driving goal of the Technical Trainer is to ensure training delivery is provided to the students so that they are equipped to install, configure, use, operate and maintain their MSI Video Security and/or Access Control solutions and products in the most effective and efficient way, driving student satisfaction and a strong relationship with all training audiences.
This position is ideally based in our Allen, Texas facility. Depending on experience, candidates may also be in the Chicago Suburbs, Boston, Fresno, or Fort Lauderdale.
Key responsibilities include but are not limited to:
- Training delivery, development, administration, planning, and execution of training events
- Measure knowledge transfer and training effectiveness
- This position requires someone who is independent, demonstrates strong technical and instructional skills, is detail-oriented, is adept at multitasking, and is willing to travel to multiple locations across North America.
- Ability to work independently on assigned projects
- The position requires someone who can prioritize the work to ensure the accurate and timely execution of deliverables.
- Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy
- Manage all hardware, software, classroom, and lab equipment expectations required to deliver training in a classroom setting
- Travel requirements: up to 50%, with domestic and occasional international travel requirements to meet business needs
A successful candidate will have a well-rounded combination of the following:
- 2 years of technical training experience
- Working knowledge of Motorola Solutions Technology
- Experience with Video Security and/or Access Control Solutions
- Training Certificate from a professional certifying body
- Proficient in various Office Productivity suites
- Proficient in various Virtual Training platforms
- Proven presentation skills and experience
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Basic Requirements- HS diploma or equivalent
- 2 years of technical, technical training, customer service, and/or technical sales experience
Our U.S.Benefitsinclude:
- Incentive Bonus Plans
- Medical, Dental, Visionbenefits
- 401K with Company Match
- 9 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.
