Intake Coordinator

LOCATION: Albuquerque Adult Rehabilitation Program

STATUS: Part-time

Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

In coordination with the Resident Manager but under the direction of the Program Manager, the Intake Coordinator is responsible to reach out into the community to ensure the ARP maintains a good occupancy. As a team member in the Rehabilitation area, he/she promotes a climate for effective performance and learning through her/his attitudes, willingness to teach and learn, and availability to beneficiaries and staff.

Responsibilities:

• Process intake of new beneficiaries, including issuing ID card, entry of all information into BITS, ensuring EBT/Medicaid info current and correct.
• Ensure intake operations into all Phases of our program are developed with ARP standards
• As beneficiaries progress through the various Phases of the ARP ensure they have the guidelines, plans, and reporting process, in order to be successful
• Maintain an ongoing contact with current and prospective referral sources which is sufficient to ensure referrals at an adequate level to maintain program integrity (90% of capacity)
• Assist Resident Manager in dispensing initial clothing requisitions, canteen cards, etc.
• Lead orientation for beneficiaries (for all Phases)
• Ensure initial meetings with mentor, work assignments, interview with chaplain, counselor, take place
• Attend meetings as required (case conference, etc.)
• Preparation of statistical reports required by center policy and procedure
• Attendance at inter-agency meetings and conference as needed and required.
• Meet with agencies to develop a referral system
• Network with local colleges, universities, NM drug courts, Native American Nations, Tribal Courts
• Assist Resident manager as needed for nighttime beneficiary supervision
• Act as a role model for beneficiaries – this includes personal attention to dress codes and general behavior
• Other duties as may be assigned for the efficient operation of the program

QUALIFICATIONS:

• High School Diploma/GED preferred
• Experience working with homeless population
• In-house residency: sleep on site 1-2 nights per week when other staff are unavailable
• Knowledge of local community resources
• Ability to use BITS software program
• Computer literate in MS Office Software
• Ability to work with people of diverse backgrounds and circumstances
• Ability to supervise beneficiaries as revealed by experience, training, and/or interview.
• Able to maintain a non-judgement attitude and a professional approach working with clients
• Able to handle crisis/emergency situations or services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skills
• Ability to assess at risk participants and situations
• Demonstrated ability to support and supply the philosophy and religious goals of The Salvation ARP
• No evidence of existing chemical dependency; if chemically dependent, shall be free of and have had at least one year free of any chemical abuse.
• Possession of valid Driver's License with acceptable driving record
• Excellent verbal and written communication skills
• Able to handle a variety of projects simultaneously
• Successful background clearance

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee may regularly lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.