What are the responsibilities and job description for the Patient Services Representative - Gastroenterology, Full-time position at MaineGeneral Health?
Job Summary:
We're looking for a friendly and experienced medical office professional to join our team as a Patient Services Representative. In this important front-desk role, you’ll be the first point of contact for patients—providing exceptional service and administrative support to help ensure smooth, coordinated care.
Job Description:
What You’ll Be Doing:
- Greet patients with professionalism and warmth, creating a positive first impression.
- Manage front desk operations including check-in, check-out, and scheduling.
- Use EMR and scheduling software to register patients and book appointments.
- Verify insurance coverage and obtain prior authorizations when needed.
- Process co-pays, deductibles, and direct patients to financial counseling if appropriate.
- Maintain accurate and timely entry of all patient and billing information.
- Answer incoming calls and respond to patient inquiries with clarity and care.
What We’re Looking For:
- Medical office or healthcare registration experience is strongly preferred or other transferable experience.
- Familiarity with EMR systems and insurance verification processes.
- Comfortable working in a busy, patient-facing environment.
- Excellent communication, customer service, and organizational skills.
- Detail-oriented, adaptable, and a true team player.
- Willingness to participate in a rotating weekend schedule.
Why Join Us:
- Be part of a supportive, mission-driven healthcare team.
- Enjoy generous weekend shift differentials.
- Access to ongoing training and opportunities to grow your healthcare career.
- Make a real difference in patients’ lives—starting at the front door.
Scheduled Weekly Hours:
40
Scheduled Work Shift:
Job Exempt:
No
Benefits:
Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
Physical Wellness:
- We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
- Employees have access to industry-leading leave for new parents.
- A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
Emotional Wellness:
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Financial Wellness:
- An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
- Tuition Reimbursement is available to all employees to further develop skills and career.
- We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
- Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
- We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Career Mobility:
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .
