What are the responsibilities and job description for the Director, MMLIS Compensation position at MassMutual?
THE OPPORTUNITY:
MMLIS is looking for a skilled leader and operational veteran who can continue to help drive consistency and efficiency. As the Director of MMLIS Compensation, you will oversee a team of approx. 10 associates who operate in both an operations and customer service function while supporting the overall BD Compensation Strategy. You will be accountable for all aspects of attracting, retaining and coaching talent, while maintaining a positive and inclusive culture, and ensuring daily operational supervision and employee development. In addition, you will demonstrate strong relationship management skills with advisors, agency leadership as well as internal and external business partners to ensure two-way feedback, ease of doing business and communication. You will also have the opportunity to work closely with a number of teams throughout MMLIS and across MMFA.
THE TEAM:
The MMLIS Compensation team is a hybrid group made up of Operational staff handling the day to day commission processing as well as a customer service group responding to incoming emails from both the field as well as internal business partners. Our mission is to ensure timely and accurate payout of compensation to our advisors. The uniqueness of the MMLIS Compensation team is that most initiatives across the B/D impact compensation which creates lots of projects and opportunities for change management. It also requires our team to be agile and resilient and to maintain a high business acumen within the B/D. The team has doubled in size over the last five years and is eager to expand our leadership team to really improve the focus on day to day operations and employee development while continuing to drive key initiatives.
THE IMPACT:
Oversee the processing and research of compensation and compensation related inquiries to ensure timely and accurate payout
Lead and develop professional team members to be autonomous, accountable, and knowledgeable in order to provide the right sense of urgency and attention to detail in their work
Utilize continuous improvement tools and techniques to constantly check and adjust to ensure we maintain our key metrics and meet expectations of our advisors while empowering and developing the team to support these efforts.
Attract, assess, retain, and develop talent to build an inclusive environment and diverse pipeline
Be a change leader, helping employees navigate change to maximize engagement, empower team members to make decisions that impact their role, and increase overall productivity.
Ensure regulatory requirements are being met not only from a FINRA/SEC perspective but also from a Finance perspective
MINIMUM QUALIFICATIONS:
Bachelor’s degree or related business experience required
Ability to collaborate and maintain strong working relationships
Ability to lead and motivate a large team while meeting operational and financial objectives
Ability to take initiative, identify opportunities and implement change
High-level thinker and problem solver with excellent communication and organizational skills
Flexible, can-do attitude, self-motivated, self-sufficient and ability to work effectively with peers and business partners
IDEAL QUALIFICATIONS:
3 years of operations and leadership experience
FINRA licenses: S7, S24
Experience working in Excel, to include, Pivot Tables, VLOOKUP, and Macros
Strong understanding of BD/RIA operational platforms and workflows
Successful experience leading employees including building culture and career development
Demonstrated ability to develop and provide stellar service
Strong relationship management experience
Demonstrated decisive decision making
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
Salary : $1 - $1,000,000