What are the responsibilities and job description for the Help Desk Support Specialist position at Matlen Silver?
Job Title: Help Desk Support II
Location: Houston, Texas
Onsite: Yes
Rate: $34 - $38/Hour W2
Domain: Oil/Energy/LNG
Description
-Provides first level IT support for all end-users via telephone, email or chat
-Troubleshoots and resolves hardware, software and voice/data communication systems issues
-Escalates calls when appropriate
-Writes concise, informative service tickets
-Follows up on all tickets in a timely manner and pursues issues through to resolution
-3 to 5 years of relevant experience
-Requires experience using ticketing systems and writing technical support reports and documentation
-Must possess broad knowledge and proficiency with popular operating systems, Azure, InTune, O365, application software, desktop and laptop computers, printers and networks
Bonus Experience:
experience or knowledge on Liquefied Natural Gas
Salary : $34 - $38
