Help Desk Specialist

Join our dynamic firm, a leader in financial services, dedicated to delivering innovative solutions to our clients. We value technology as a cornerstone of our operations and are seeking a customer-focused Help Desk Level 1 Technician to support our team in maintaining seamless IT operations.

Job Summary

We are looking for a motivated and customer-oriented Help Desk Level 1 Technician to serve as the first point of contact for technical support within our investment firm. The successful candidate will provide timely and effective assistance to employees, troubleshoot basic IT issues, and ensure the smooth operation of our technology systems, including financial software and trading platforms.

Responsibilities

• Provide First-Line Support: Respond to employee inquiries via phone, email, or ticketing system, addressing hardware, software, and network-related issues promptly.
• Troubleshoot Technical Issues: Diagnose and resolve common problems, such as login issues, email configuration, and connectivity problems with systems like Microsoft 365, Bloomberg Terminal, or other financial applications.
• User Account Management: Configure and manage user accounts in Active Directory and Microsoft 365, including onboarding new employees and deactivating accounts as needed.
• Hardware and Software Support: Install, configure, and maintain desktops, laptops, peripherals, and software applications, ensuring compatibility with firm-specific tools.
• Issue Escalation: Document and escalate unresolved issues to Tier 2 support or specialized IT teams, providing detailed notes in the ticketing system.
• Documentation: Maintain accurate records of support requests, resolutions, and IT procedures in the help desk ticketing system.
• System Maintenance: Assist with routine tasks such as software updates, patches, and backups to ensure system integrity and security.
• User Training: Provide basic guidance to employees on using firm-specific applications and IT resources effectively.
• Compliance and Security: Adhere to IT security policies and ensure compliance with financial regulations, such as data protection standards.

Qualifications

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent technical certifications (e.g., CompTIA A , Microsoft Fundamentals).
• Experience: 2 years of experience in a help desk or technical support role; experience in a financial or investment firm is a plus but not required.
• Technical Skills:
• Familiarity with Windows and macOS operating systems.
• Basic knowledge of Microsoft 365, Active Directory, and networking concepts (e.g., TCP/IP, VPN).
• Exposure to financial software (e.g., Bloomberg Terminal, FactSet, or similar) is an advantage.
• Soft Skills:
• Strong customer service and communication skills to interact with employees at all levels.
• Problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Certifications: CompTIA A , Microsoft Certified Professional (MCP), or similar certifications are preferred but not mandatory.
• Availability: Willingness to work flexible hours, including occasional evenings or weekends, to support critical financial operations.

Working Conditions

• Location: On-site or hybrid (depending on firm policy), with potential for remote support using tools like Microsoft Teams or remote desktop software.
• Environment: Professional office setting with exposure to high-pressure situations during market hours or system outages.

Why Join Us?

• Opportunity to grow in a prestigious investment firm with exposure to cutting-edge financial technology.