What are the responsibilities and job description for the IT Specialist and Help Desk position at Systems Chief?
Systems Chief is looking for an IT professional to join our team in our Houston office. This is a great opportunity for someone interested in getting project experience both onsite and remote (from our office location and your home - flexible).
Responsibilities:
- Visit client company locations for varied onsite work, hardware installations, system updates, and infrastructure projects.
- Coordinate strongly with team and project manager on tasks (ask lots of questions)
- Perform tech support via ticketing system for clients (helpdesk related)
- Assist with larger scale system migrations and/or networking projects
- Field client calls for ticket creation
- Develop your IT skills
Requirements:
- College degree related to Computer Systems/IT
- Working knowledge of Networking concepts, IT Infrastructure, and computer systems
- Technically savvy with strong communication skills
- Experience troubleshooting issues and achieving solutions
- The ability to explain to a non-technical person in a way they will understand
- Preferred: Cisco or similar qualifying certifications
About Us
We are an IT consulting and infrastructure optimization firm dedicated to improving client tech solutions. Our employees enjoy a work culture that promotes learning opportunities, clear communication, and team-based initiatives.
The projects we work on involve system migrations, company IT infrastructure, general hardware upgrades/networking/maintenance, IT conference solutions, and more. We have regular project work sessions to review tasks together and learn.
Our office is located in Houston with clients located nearby and on the East Coast.