Butler

REQ6463 Butler (Open) The Butler is responsible to attend the needs and wants of the Villas and selected suites / rooms guests via various channels of communication, and to arrange and dispatch the tasks in timely and effective manner to ensure guest a memorable stay experience. Butler will be the 24/7 point of contact for the selected guests. PRIMARY RESPONSIBILITIES: (please list 5-10 essential duties in a simple, clear & concise manner) Responsible for assigned Villa and / or selected suites / rooms occupant, anticipating guest preference and needs throughout guest stay. Ensure all data and preferences of the guest is retrieved prior to arrival, when required contact guest’s assistant or others to collect further information. Ensure the Villa and / or selected suites / rooms is prepared and ready as per guest preference prior to arrival. Greet the Villa and selected suites / rooms guests at the Porte Cochere, extending a warm and personalized welcome and escort the guests directly to the room upon arrival. Oversee the daily movement of guest activities and be able to report any guest complaints and to establish an amicable relationship with guests, clients of the Hotel. Answering high volume of calls and maintaining a response rate swiftly in accordance with agreed standards. Act as point of contact for the selected guest and provide 24/7 personalised service by attending all the wants and need of the guest at the highest level befitting the set five-star standards. Ensure the provision of professional and timely customer services to selected guests, ensuring all guest’s requests are handled in effective and efficient manner, anticipate and assist guest in daily activities in various aspects which may include dining experience, in-room request / activity, itinerary planning or any other reasonable request as appropriate. Ensure requests raised via various channels are assigned, dispatched, or executed in timely and efficient manner. Maintain current knowledge of policies and procedures pertaining to all areas of operation as well as keeping abreast of up-coming events, ensuring accurate information is provided to our customers. Maintain working order of equipment, work areas, storage areas, fittings, fixtures, furniture, and operating systems. Ensure guest preferences are observed and recorded accordingly. Establish rapport with guests to build loyal, friendly, and satisfied customer experience. Assist with administrative tasks as required by Management, including preparation of statistical data and other designated workplace duties. Adhere to company’s Health and Safety policy Report accidents, injuries, unsafe work conditions and / or security issues to supervisors Be fully conversant with all departmental Fire, Emergency, Typhoon and Bomb procedures and actively participate to internal drills on them. Ensure that all emergency procedures are implemented and enforced to provide security and safety for guests and employees. Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Internet and Email policy Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. Ensure that all staff’s behaviour, personal grooming and service skills are in line with Forbes standards and Melco core standards. Perform other reasonable job duties as assigned by management from time to time. Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.