Patient Service Representative

Patient Service Representative

Summary

Patient Service Representatives serve as an extension of the Metro Vein Centers clinical team to provide support to patients and other medical staff. This position heavily contributes to success by helping maintain office workflow time management, inventory, and improve health care delivery. Greet and interact with the patients to activate patient files, move patients through a predetermined schedule of appointments in the physician?s office. Addressing inquiries and resolving complaints. Assist with insurance and billing questions.

Duties/Responsibilities

• Welcomes patients and visitors to the clinic by greeting in person, via phone, email, or online chat, to provide support and services. Fields patient and family members questions and concerns

• Collect all necessary paperwork from patients and maintain accurate patient records. Scan information to patients electronic record

• Ensures appropriate actions are taken to resolve the patient's concerns

• Maintains patient accounts and records of interactions with details of inquiries, complaints, services and/or comments

• Schedule and confirm appointments

• Verify insurance and request referrals. Collect copays and balances

• Work together with the team members at the center(s) to reach center goals

• Create a comfortable atmosphere for our patients

• Prepare patients to facilitate smooth flow, and provide other general assistance to the provider and staff as necessary

• Performs other related duties as assigned

Required Skills/Abilities

• Excellent communication skills including active listening

• Service-oriented and able to resolve customer grievances

• Proficient computer skills with the ability to learn new software

Education/Experience

• High school diploma or equivalent

• 2 years customer service experience required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

• Lift up to 15 pounds