Quality and Informatics Coordinator

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. Our four-star rated skilled nursing and rehabilitation facility is located on a beautiful 20 acre campus just north of mid-town Miami.

We serve approximately 1200 patients and residents each year, providing a full range of long-term care, treatment, support, and post-hospitalization services. Join us now to do purposeful work with our diverse and respectful team

Job Title: Quality and Informatics Coordinator

Job Summary

The scope of this role will include planning, organizing, and coordinating data collection and clinical quality improvement plans. Responsibilities will include a broad range of quality assurance activities including organizing, coordinating, analyzing, and monitoring data for quality improvement. The Quality and Informatics Coordinator will participate in the implementation of performance/process improvement and quality assurance projects and will serve as the primary clinical information resource in the documentation, implementation, design, build, and maintenance of clinical applications.

Essential Job Functions

• Reports to the Executive Director of QAPI and Clinical Services to assist in the coordination of the organization’s designated key quality indicators and additional areas of performance improvement.

• Participates in weekly, monthly, and quarterly audits, and enters data, and runs audit reports

• Participates on assigned committees to proactively identify and implement quality indicators and process improvement to drive performance improvement

• Collaborates with Administration, Medical Staff and Nurse Management to proactively support “constant survey readiness”

• Becomes an Electronic Health Record (EHR) super-user and uses EHR search techniques for data analysis. Analyzes databases and other information for analysis

• Collects and compiles data from various sources, such as interviews, surveys, and patient medical records/Electronic Health Records, chart and record reviews/audits, satisfaction surveys, others

• Collects and monitors key clinical indicators for staff included in quality programs

• Researches and utilizes adapted national quality metrics and best practices to benchmark and evaluate data results.

• Evaluates, analyzes, prepares, and present accurate statistical reports using appropriate computer software

• Implement data quality assurance measures, to include producing routine statistical summary reports and special reports as needed and as data is available

• Disseminates results of special audits, routine surveillance, and analysis of health outcome data for use by staff and Leadership team for program planning and evaluation

• Assist in the supervision of project data collection by other staff; training or re-training of data collection by staff as needed; and monitoring of data collected to ensure that all forms are filled out completely, accurately, and consistently

• Maintain collaborative relationships with team members, project staff, technical assistance expert consultants, and community partners, and other project stakeholders to foster successful project development and implementation

• Encourage interdisciplinary staff involvement in QAPI

• Demonstrates guest relations skills to residents/patients, physicians, visitors, employees, and any other individuals with whom they may come in contact

• Assists customers to identify and resolve problems with Electronic Health Record.

• Trains end-user staff members on Electronic Health Record as needed.

• Acts as a resource to clinical staff regarding clinical software concerns

• Works with the Executive Director of QAPI and Clinical Services to implement changes to the Electronic Health Record.

• Assists customers to identify and resolve problems with the Electronic Health Record

• Monitor the Electronic Health Records to identify gaps and propose solutions.

Job Requirements

Education:

• Bachelor’s degree in health care or related field

Experience:

• 1-3 years of experience or combination of education and training in Quality Improvement and/or Risk in the long-term care setting, preferred

• Prior experience with computer software programs and data analytics required, such as: Microsoft Word, Microsoft Excel, Visio, and other database programs

• Demonstrated knowledge, skills, and experience with data collection, data management, and quality control preferred

• Prior knowledge or experience with patient safety programs, Joint Commission accreditation, preferred, but not required.

Abilities Required

• Knowledge of basic principles, practices, and standards of quality assurance and performance improvement and risk management

• Must be able to evaluate, analyze, prepare, and present accurate statistical reports using appropriate computer software

• Excellent oral and written communication and interpersonal skills

• Familiar with the Electronic Health Record, and uses the Electronic Health Record for data analysis

• Analyzes databases and other information

• Good organizational and planning skills

• Working knowledge of Microsoft Office word processing and spreadsheet software

• Ability to demonstrate critical thinking, appropriate prioritization, and time management skills

• Ability to work under stress and respond quickly in emergency situations

• Team player

• Ability to work independently

• Maintains ethical behavior

Functional Demands

Environment Work Conditions:

• Normal working condition with adequate lighting and ventilation

Infectious Material Exposure:

• No routine exposures to blood/body fluids but may occasionally require performing activities which may involve exposure to unsanitary conditions.

• Ensures that resident’s/patient’s rights are adhered to

• Demonstrates professionalism and accountability

• Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests

• Demonstrates excellent communication skills

• Ensures confidentiality and security of patients’ medical information

• Identifies and utilizes appropriate channels of communication

• Able to speak, read and write English

• Able to think and act calmly to meet unusual occurrences of the job

• Adheres to the organization’s Mission, Vision and Values

• Participates in departmental activities, meetings and in-services and follows established guidelines

• Maintains a safe working environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you’ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.