What are the responsibilities and job description for the Member Service Associate (Teller) position at MidWest America Federal Credit Union?
For over 80 years, MidWest America Federal Credit Union has been providing financial solutions for personal and business banking. Our mission statement is "We are committed to providing competitive, quality services for our member's financial success."
Teller Job Summary: Responsible for providing members with efficient, accurate, and friendly services, while promoting other products and services.
Teller Essential Functions:
- Provide accurate, timely, and courteous service to our members in processing transactions efficiently.
- Maintain confidentiality of all member information and verify member ID according to CIP procedures.
- Follow all branch opening and closing procedures.
- Follow check acceptance procedures and ensure checks balance through Check 21 machine.
- Process night drop and mail according to procedures.
- Process draft and ACH stop pays and any fraud documents as needed.
- Maintain a drawer within Balancing Guidelines.
- Recognize opportunities and take initiative to cross-sell products and services.
Required: Customer service and cash handling experience is required. This can include experience in a restaurant or retail environment. Individual must possess strong abstract reasoning and problem solving skills. Individual must be able to effectively handle multiple tasks simultaneously. Individual must possess strong math skills in order to effectively handle cash.
Preferred Experience: Experience, knowledge and training in retail branch operations activities, terminology, and products and services relating to retail banking, credit unions, check cashing and/or lending institutions.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Paid Short & Long-Term Disability insurance
- Health insurance
- Paid Life insurance
- Paid time off
- Paid Vision insurance
- 16 Paid time off volunteer hours
- Loan rate discounts
- Sick Time
- Paid holidays (Federal holidays observed)
- No nights/no weekends
- Personal Time
- Competitive pay
- Identity Theft Monitoring
- Comprehensive training provided by a dedicated training staff
MidWest America Federal Credit Union is an Equal Opportunity Employer.
