What are the responsibilities and job description for the Claims Talent Development Specialist position at MOFB Services?
About Missouri Farm Bureau Insurance:
At Missouri Farm Bureau Insurance, we’re more than just an insurance provider - we’re a trusted partner to families, farms, and businesses across Missouri. For over 70 years, we’ve been protecting what matters most to our members with personalized service and a deep commitment to our communities. Rooted in values of integrity, dedication, and excellence, we empower our employees to make a difference every day.
Are you a skilled claims professional with a passion for training and coaching others? Missouri Farm Bureau Insurance, as part of the Human Resources Team is seeking a Talent Development Specialist to lead impactful learning initiatives that elevate the performance and service of our claims team. This role is a key partner in improving employee capabilities and delivering excellent claims service across Missouri.
What You’ll Do:
- Design, present, and refine training programs and materials for claims professionals.
- Train new and existing staff on systems, best practices, and third-party tools (Xactimate, QCS, ISO, Plnar, Mitchell).
- Partner with leadership to identify training needs, implement coaching strategies, and improve operational outcomes.
- Conduct audits, support catastrophe response, and provide expertise in claims processes and compliance.
- Facilitate engaging presentations, track training effectiveness, and implement process improvements.
- Create guidelines and manuals to standardize claims handling practices and enhance service delivery.
- Attend and participate in legal proceedings and claims-related events as needed.
- Travel statewide, including overnight stays (requires a Valid Missouri Driver’s License).
What You Bring:
For Talent Development Specialist:
- Bachelor’s degree (or equivalent experience).
- Minimum 3 years of experience in complex, multi-line, or discipline-specific claims handling.
- AIC Core Courses completed (or 4 years of claims experience in lieu of coursework).
For Senior Talent Development Specialist:
- 6 years in complex claims handling and a full AIC designation (or 8 years of relevant experience in place of AIC).
- Demonstrated leadership in training, coaching, and continuous improvement.
Why Missouri Farm Bureau?
At Missouri Farm Bureau, we’re committed to excellence in service and the professional development of our employees. Join a respected organization where your contributions help shape the future of claims service and employee success.
